Operations Associate, Courier Communications

vor 2 Wochen

Wien, Österreich Wolt Vollzeit

Operations

Vienna, Austria

Full-time

**Hey, you look like you might be our new** **Operations Associate, Courier Communications**:
Operations

Vienna, Austria

Full-time

At Wolt, our mission is to create the world’s best courier experience by optimizing onboarding processes, tailoring content, and ensuring timely, engaging education for our courier partners.

As a Courier Communications Associate, you will play a pivotal role in shaping and enhancing our communication with courier partners, ensuring they receive a world-class experience throughout their Wolt journey. This position demands a blend of creativity, writing expertise, strategic thinking, and analytical skills. You’ll need a proactive mindset, a hands-on approach, and the ability to collaborate effectively with operations specialists, the broader country team, and external partners.

**What you'll be doing**
- Crafting and optimizing courier engagement content using internal tools, including newsletters, in-app messages, push notifications, chatbots, and web pages.
- Maintaining and editing web pages to provide an outstanding courier experience.
- Streamlining processes, procedures, and communication channels for improved efficiency.
- Monitoring courier performance metrics and overseeing funnel execution.
- Guiding new courier applicants through the onboarding process.
- Managing direct communication with courier partners, including handling inquiries, creating information materials, and maintaining the inbox.
- Supporting daily operations and ad-hoc tasks.

**Our humble expectations**:

- Proven experience in communication roles.
- Bachelor's degree in Marketing, Media, Literature, or equivalent experience.
- Background in customer
- or people-oriented roles, especially in online communication.
- Exceptional communication skills with experience creating engaging content for wide audiences (e.g., blogs, newsletters).
- Ability to conceptualize, improve, and execute ideas collaboratively.
- Empathy and motivation skills, with a knack for building rapport with courier partners.
- Proactive problem-solving skills and the ability to thrive in a fast-paced environment.
- Structured, reliable, and responsible work style.
- A creative mindset with a strong eye for detail.
- Fluency in English and German.

**Next steps**:
**What We Offer**
- Independence in a dynamic, young team.
- Flexible work options, including home office opportunities.
- Discounts on Wolt orders.
- State-of-the-art equipment (Notebook/MacBook and monitor).
- 25 vacation days.
- Fully stocked snack bar with coffee, tea, fruit, and sweets at the office.
- Modern office facilities.
- Regular team-building, sports, and company events.
- We offer an attractive salary starting at 28 500€ p.a. (40h/week) which is adjusted and increased depending how well you go through the process

Laura Ilioaea - Talent Acquisition Partner

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