Intern-to-hire Program in Operations

We are searching for enthusiastic students or recent graduates to join **Operations Team**, who ensures the success of** our supply (B2B) **and **demand (B2C) **by providing **operational support to external and internal stakeholders.** This role is targeted at someone who wants to play an active role in a fast-growing tourism tech start-up and look for an opportunity to learn and grow.

**HOW WE WORK AT CHECKYETI**

We** interact directly and collaborate closely with people across the company**, from the founders to the different teams (Sales, Business Development, Content and Marketing, Product). Our warm working environment makes everybody feel **welcomed, included and appreciated**, independently of their position or seniority.

Within the Operations team, **we provide exceptional support **to our outdoor activity customers and activity providers, ensuring smooth and enjoyable experiences for both.

**WHAT YOU WILL DO IN THIS ROLE**

Upon completing the** first week training**, you will seamlessly integrate into one of our language teams (depending on the language you are fluent in). The different language teams are the core of our Operations Team, and collaborate daily, creating a unified and synergistic work environment.
- **Manage and monitor bookings **in your respective market. **️**:

- **Maintain day-to-day operations**, from providing support to providers to helping customers.
- **Take ownership **of and resolve cases efficiently from top to bottom, **ensuring exceptional service **for our providers and customers.** ️**:

- **Build strong relationships **with our international providers and customers to craft and ensure unforgettable experiences.
- **Train and assist providers** to utilize our back office and self-service tool to manage their bookings.

**Improvement and optimization**:

- **Optimize** our current processes.
- **Problem solve and troubleshoot issues** with Business Development and Content Team, to find and implement creative solutions, prioritize tasks and achieve common milestones.
- **Participate in updating** our knowledge base and our various supports.
- **Discover and address** any current process weaknesses within the operations team.
- Any other project related to the improvement and optimization of our service.

**WHO WE ARE LOOKING FOR**
- You can efficiently balance **speed and a keen attention to detail** in your work.
- You have **strong communication** and **time-management** skills.
- You are **fluent (C1) in English** **and in French**:

- proficiency in additional languages is a big plus
- You are a **team player**, eager to learn and open to **give and receive feedback.**:

- You enjoy new challenges, making things happen and have a can-do attitude.
- You are flexible and **available to work during public holidays and weekends/high season.**:

- You share our passion for outdoor sports and/or the travel industry.
- Whether you are a current student, a graduate in a social science or business-related field (such as Management, Hospitality, Tourism, Communication, Business Administration, Economics, etc.), or an exceptional talent from diverse sectors, we encourage you to apply.
- Previous experience in tourism, service or start-ups is a plus.

**WHAT WE OFFER**
- **A training in operations over 3 days** with our Head of Operations and Operations team members, to gain valuable insights into operations and discover your strengths.
- The chance to **grow with responsibility from day one **and improve your skills through regular feedback and workshop.
- Information sessions about each team with experienced team leads as well as **focus sessions with the co-founders and department heads **on how to start and manage a fast-growing online business.
- The atmosphere of an **international and diverse young team** combined with the intimacy of a local **office right in the heart of Vienna**, directly next to the Opera (incl. a terrace with BBQ).
- **Fun and awesome team events **and activities, always different depending on the time of the year - beach volleyball games once a week from April to September for anyone interested.
- Fresh fruits, a Barista coffee machine and a cold beverage fridge available in the office.
- **1,700 Euro gross per month + potential performance bonus for excellent work** (up to €170 per month paid at the end of the internship).

**BENEFITS**
- Access to **AI tools** like ChatGPT.
- **10% CheckYeti discount **to enjoy our exciting activities: skiing/snowboarding, boat tours, surfing, scuba diving, paragliding, and much more
- The **CheckYeti Welcome Package** (incl. a CheckYeti Hoodie, Water Bottle & Notepad).
- **Lunch vouchers** when working during **weekends and public holidays**.
- **Must-knows, tips & tricks to help you settle in Vienna.**

We are looking for someone who could start as soon as possible (time to relocate). The duration of the internship is **between 4 and 6 months**:

- with the **possibility of permanent employment a