Desktop Support Technician

We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.

HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here. We’ve always approached our work with an idea-first attitude because every one of our accomplishments —no matter how big or small —can be traced back to an idea’s single spark.

It’s that spark —that inner drive —that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled.
- **Fluent in German and English**_

**Job Summary**:
The key responsibilities for this role include:
**Key areas of responsibilities**
- Conduct support operations on day-to-day basis
- In cooperation with Infrastructure operations and engineering teams, perform actions to maintain Service Level Objectives as well as security and compliancy tasks
- In cooperation with Service Owners, conduct service management operations for local and legacy services
- Strive for continuous improvement to improve service and support operations
- Where agreed, participate to IT Compliance development for own area (Senior Engineer)
- Where agreed, participate to Infra development within own area of expertize (Senior Engineer)
- Where agreed, manage business integration with active communication, promotion and deployment of standard IT services, coordination of local key users and handling of possible local escalation cases on own responsibility area. (Senior Engineer)
- Participation in the Duty Ring at sites/consolidated sites within two hours from home base, where applicable

**Key contacts**
- End users, business key users and managers
- Servers & Storage, Communication Technology, and Managed Desktop Services Engineering and Operations teams
- Application Services, including Service Owners, AS architects and teams
- Command Center team
- User Support team
- Transition Management team
- External vendors

**Prerequisites**
- Strong service mindset
- Strong business understanding
- Experience on preferably several of technological domains: Servers & Storage, Communication Technology, and Managed Desktop Services
- Deep problem solving capabilities with in-depth understanding of technology and business interface (Senior Engineer)
- Good understanding of IT Service Management processes and practices
- Good communication skills in local language, combined with adequate written and spoken English language capabilities
- Willingness to travel, not more than 20% of working time

**Competence profile**
- Demonstrates a positive and productive attitude
- Manages to prioritize tasks and work under pressure
- Inspires the trust of others
- Follows organization’s goals, values, policies, and procedures
- Manages competing demands, frequent changes, and uses time effectively

**Skills, Experience and Qualification Required for the Position**:
1. Education - Minimum Qualification: B.Eng. in information technology or master degree

2. 6+ years’ experience in IT, with few years’ experience on hands on in Data Centre

3. Solid technical understanding of one or more technology areas, such as servers, storage, operating systems, cluster technologies, SAP, databases or middleware. The ability to cover multiple technology areas or will to learn additional areas is a strong plus.

4. IT service delivery competencies, communication skills, ITIL methodology certification or respective knowledge, situation management skills, broad awareness relating to IT infrastructure, agility and flexibility to address critical situation (downtime) in professional manner.

5. Ability to work independently with little day to day support - self starters

6. Flexibility with respect to time - client deliverables need to be met with a Can do attitude

7. Have a B driving license

**Benefits**
- A supportive, diverse, and global team with a brilliant culture.
- Competitive compensation and benefits that includes up to 25 days’ vacation per year, various insurances like Term life and Business Travel insurance. These are apart from the statutory benefits applicable in the country. Employee benefits are regulated by an internal policy that contains full details regarding the entitlement and conditions for the benefits as per the law of the land.
- Great opportunities to make the role your own, upskill yourself and get involved with exciting projects.
- Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Wome