Brand Customer Manager

Job Description

Our Oncology team is dedicated to delivering breakthrough innovations that extend and improve the lives of cancer patients worldwide. Our team of forward-thinking individuals achieve this through an unwavering commitment to support accessibility to medicine, providing new therapeutic solutions, and collaborating with governments and payers to ensure that people who need medicines have access to them. Our focus is on innovation and launch execution excellence; we translate breakthrough science into innovative medicines that help people with cancer across the globe.

We are continually striving to improve the understanding of health care within the local community. Our site in 1100 Vienna (ICON TOWER) is a strategic location for the distribution of our high quality and innovative health care products, as well as digitally integrated solutions for our patients and clients. To ensure sustainable company growth, we continually aim to offer attractive career opportunities for more than 170 employees at our Vienna site.

Primary Activities:

Strategy development:

• Develop and execute comprehensive marketing strategies that promote our products and services
• Translate the global and local product strategy into local priorities and lead development of brand specific L3 brand plans
• Collaborate with sales teams to develop effective sales collateral, presentations and other OCE materials (digital, print & event material) that support the sales process
• Collaborate with cross-functional teams - Sales, Medical, Regulatory, Market Access, DDAL & ComOps - to ensure that all marketing initiatives are aligned with the company's overall goals and values
• Leading OCE agile brand teams towards commercial excellence in execution

Market understanding:

• Analyze market research to identify trends and opportunities and use this data to inform marketing strategies & implement respective measures to achieve business goal
• Monitor industry trends, competitive activities, and new product launches and use this information to adjust marketing strategies as needed

Customer focus:

• Manage relationships with key stakeholders, including vendors, agencies and key opinion leaders in the industry

Cost management:

• Create and manage budgets for marketing campaigns and measure their effectiveness using data analytics

Qualifications:

• University degree or above, preferably in business or life sciences (e.g. marketing, biology, biochemistry, pharmacy, medicine)
• Track record of 2-3 years' experience in a similar position
• Knowledge of the pharmaceutical industry, regulatory compliance, and marketing guidelines
• Deep knowledge of the overall Austrian healthcare system and the role of the individual customer groups within the healthcare environment (oncology an advantage)
• Proven ability to understand & learn science and translate it into messages
• Ability to develop and manage professional relationships, networking & to navigate within matrix organization & to work effectively with cross-functional teams, including sales, medical / compliance, ComOps, DDAL
• Excellent communication skills, both written and verbal, with the ability to create compelling marketing messages and content
• Understanding of customer behavior and the ability to develop customer personas to inform marketing strategy
• Experience with customer relationship management (CRM) tools and the ability to manage customer data effectively
• Strong project management skills and the ability to manage multiple projects simultaneously through agile working principles
• Experience with data analytics and measuring the effectiveness of marketing campaigns
• German & English proficiencies
• Strong MS Office (Excel and PowerPoint) expertise
• Ability to work independently with limited supervision

We offer an attractive salary, outstanding social benefits and an exciting work environment with varied tasks in an international environment. The minimum annual salary for this position is EUR and varies according to the qualifications and experience of the successful candidate. We are looking forward to receiving your application.

Required Skills:

Adaptability, Adaptability, Agile Methodology, Animal Health Sales, Audience Targeting, Brand Management, Brand Marketing, Business Management, Communication, Content Marketing, Cost Management, Creative Campaign Development, Cross-Functional Teamwork, Customer Relationship Management (CRM), Interpersonal Relationships, Marketing, Marketing Budget Management, Marketing Data Analysis, Marketing Strategies, Marketing Strategy Implementation, Market Research, Market Trend Analysis, Pricing Strategies, Product Lifecycle Management (PLM), Product Marketing {+ 5 more}

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:

12/2/2025

• A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID:R372325