Account Manager

Who We Are
HH Global are the leader in tech-enabled creative production and procurement. We amplify marketing campaigns through unrivaled production, procurement leadership and the most advanced sustainability capabilities available. All delivered at scale through industry-leading technology and the passionate expertise of our people.

With more than 4,500 colleagues, 26 creative studios and over 5,800 strategic supplier partners across 64 countries, we work with the best talent across the world to partner with our clients to create
big impact through big ideas
.

Purpose of the Job
As an Account Manager you will work closely with clients, suppliers and internal contacts to deliver services to our customers professionally, to specification and on time.  You will be responsible for delivering exceptional client service through excellent customer service and product delivery.  You will develop and maintain a strong relationship with key client stakeholders at all levels and you will propose and deliver all company solutions.

The Account Manager is required to remain in contact with suppliers and clients around Point of Sale Materials (POSM), and is responsible for taking ownership of the relationship and developing it further. You will negotiate costings, savings and timescales for each job and selecting the most appropriate supplier.

This role is based on a Hybrid basis from the stated location(s).

CV / Resume to be submitted in English please.

Key Responsibilities

• Provide technical input and advice on Print projects as required
• Take briefs from the client including full specification details and deadline dates and manage from start to finish, suggesting alternative options and innovation where possible
• Produce detailed specifications for internal and external clients based on client knowledge, brief suppliers on client requirements
• Deliver a high level of customer service
• Monitor projects to ensure they are delivered to specification and on time, ensuring activity is recorded using the designated company tools
• Maintain a full understanding of the broad range of HH Global's services and work closely with the internal departments
• Implement new methods and procedures as required
• Work as a team to help deliver contractual requirements, prepare presentations and complete necessary account admin and reporting
• Ensure invoicing procedures are followed
• Attending client and supplier meeting at a variety of locations as required
• Agree and manage budget and P+L to ensure profit is maximized through performance analysis
• Deliver services to meet and exceed contracted SLAs
• Manage and monitor objectives to meet key business drivers
• Ensure compliance with Regulatory and Company policies
• Measure customer satisfaction and take appropriate action

Knowledge, Skills + Experience

• Experience in a client facing role is essential and within POSM across the drinks sector ideally
• Account Management experience, working within a contracted environment to strict SLAs (service level agreements) and KPIs (key performance indicators)
• Experience in troubleshooting unexpected project issues and implementing preventative measures is preferred
• Leadership and management experience is desirable
• Numerate with a strong commercial understanding
• Ability to manage multiple projects simultaneously
• Strong time management and prioritization skills _ able to prioritize workload in a high energy environment
• Is professional, courteous and calm under pressure
• Has a project management mind-set
• Process driven, with an eye to sales and business development
• Approachable and confident to offer advice in meetings
• Able to manage and communicate with key client stakeholders to successfully deliver and exceed their expectations
• Knowledge of Microsoft office

We thank all applicants for their interest in a career with us. HH Global are an equal opportunities employer and welcome all suitably qualified candidates from any background, regardless of any personal characteristic, especially those protected by law.

We will make reasonable adjustments to the recruitment process to accommodate any disability. In the first instance, if you require this job advert in an alternative format, or require any assistance, please reach out to

Please note that we carry out a variety of pre-employment background checks which are appropriate for the country that you are based in. These may include: employment history, right to work, identity, professional qualifications, criminal record, sanction file and / or CIFAS checks.