Customer Support Applications Engineer

Our Purpose:

TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day.

Teradyne is the leading supplier of Commercial-Off-The-Shelf (COTS) automatic test equipment (ATE) used by defense and aerospace electronics manufacturers, depots and intermediate-level facilities worldwide. Our test systems and instrumentation help ensure the mission readiness of defense and aerospace customers everywhere. We take pride in what we develop, and our customers count on us

Opportunity Overview:

The Customer Support Applications Engineer will assist customers in the use of Teradyne systems and products, analyze problems and determine solutions, assess and approve quality of shipped materials, develop training material, and instruct internal and external engineers in maintenance, repair, and use of existing products. You will work with the Engineering teams, Application teams, Program teams, Operations Manufacturing and Repair teams, Sales teams, and Field teams. You will interface with Teradyne customers while providing technical and troubleshooting guidance, input to technical presentations, leading formal reviews, and providing training.

As a Customer Support Applications Engineer, you will:

• Work directly with customers, field service, field applications, sales, and engineering to solve testing challenges and resolve issues with hardware and typical applications
• Coordinate with Teradyne manufacturing and repair centers and interface with related vendors
• Develop, maintain, and instruct specialized training classes for hardware and systems maintenance and usage
• Advocate and ensure that customer requirements are met and processes are followed during product development and problem report resolution
• Devise innovative techniques for testing and characterizing leading edge technology
• Identify trends in customer requirements and typical use to help guide the development of new Teradyne instrumentation and systems

All About You:

We seek individuals who share our passion and determination. Our commitment to customer success drives us to go the extra mile. If you're ready to join us in this mission, take a closer look at the minimum criteria for the position.

• Hardware instrumentation experience with GPIB, MXI/MXIe, PXI/PXIe, LXI, VXI controlled test instruments and automated test systems preferred.
• Familiarity with Teradyne Spectrum Family of Testers
• Prefer knowledge of ANSI C, C#, C++, and graphical programming environments
• Build key relationships: Engineers, Engineering Support Manager, Marketing, Sales, Technicians, Technical Writers
• Ability to learn new things quickly and apply them
• Process oriented and continuous improvement focused
• Ability to develop and maintain fellowship across departments
• Excellent verbal, written, organizational, analytical and PC Skills
• Be able to work in a dynamic cross-functional environment
• BS or MS degree (Electrical or Computer Eng/Science)
• 5-10 years of engineering experience with Automated Test Equipment (ATE) 

**Travel requirements may be 10% or greater

Don't undervalue your own potential

We encourage you to apply even if you feel you do not meet all the qualifications. We are striving to create an inclusive workplace that draws talents from varied educations, environments, and cultures, and want to consider what your unique talents can bring to our organization.

Compensation:

The base salary range for this role is $123,400-197,500. This range is a good faith estimate, and the amount of base salary will correspond with experience and skill set. This range can also fluctuate depending on demand and location.  

Incentive Plan: This job is eligible for discretionary bonus(es) based on financial performance. 

Benefits:

Teradyne offers a variety of robust health and well-being benefit programs, including medical, dental, vision, Flexible Spending Accounts, retirement savings plans, life and disability insurance, paid vacation & holidays, tuition assistance programs, and more.  Please click here to see details. 

ITAR Restriction: All candidates for this ITAR restricted position must be one of the following: US Citizen or U.S. Permanent Resident, Asylee, Refugee or otherwise lawfully admitted under an amnesty program.

FOUO Designation:  This position may require access to work under Federal Contracts under the "For Official Use Only" designation, and as such, you may be limited to access such programs if you are not a US citizen or if you have dual citizenship.

The above listed position may involve access to export controlled technology and may be subject to export licensing requirements prior to employment.