iGaming Customer Support Specialist

Vor 4 Tagen

Wien, Wien, Österreich Gamdom Vollzeit € 35.000 - € 55.000 pro Jahr

Company Overview:

Gamdom, a leading Cryptocurrency iGaming operator, is expanding its fully remote team and is on the lookout for tech-savvy individuals who are passionate about customer support. If you're eager to learn, open-minded, and thrive in a dynamic environment, we want to hear from you

Position Overview:

Join our growing team as a Customer Support Agent, where your strong customer service skills and interest in the iGaming sector will be pivotal. In this role, you will ensure our customers' satisfaction by addressing inquiries, resolving issues, troubleshooting, and providing valuable assistance across our Casino, eSports, and Sports products via chat and email.

Responsibilities:

  • Customer Support: Deliver prompt and effective assistance to our customers. Queries can vary from informing clients of our available deposit methods, guiding customers to understand available offers, advising about bet settlements, informing about internal rules, etc.
  • Technical Troubleshooting: Resolve technical issues and guide clients through problem-solving processes with a focus on customer satisfaction and first contact resolution.
  • iGaming Interest/Experience: Leverage your passion for iGaming and eSports, even if you're new to the field, to provide informed and insightful assistance to clients.
  • Team Collaboration: Work closely with a diverse team in a remote environment to ensure seamless communication and coordination, contributing to a positive team culture.
  • Independent Problem Solving: Demonstrate the ability to work independently and make informed decisions to address client needs and concerns.

Skills/Qualifications:

  • Previous customer service experience (iGaming experience is a plus).
  • Tech-savvy, with a passion for customer service and the ability to quickly adapt to new tools and software.
  • Experience in cryptocurrency is an advantage.
  • Strong written and verbal communication skills in English (fluency in Turkish, French, Spanish, or Japanese is an additional plus).
  • Ability to collaborate effectively with a remote team, fostering a positive and supportive work environment.
  • Capable of working autonomously and making sound decisions to address customer needs.
  • Flexibility: Willingness to learn, and work varying shifts in a 24/7 support team.

Perks at Gamdom:

  • Fully remote - work from anywhere in the world
  • Flexible schedule
  • 30 days of paid time off
  • Equipment allowance

  • Senior Customer Support Specialist

    Vor 4 Tagen

    Wien, Wien, Österreich Cryptonow Vollzeit € 50.000 - € 60.000 pro Jahr

    About Us:Cryptonow Austria is a core subsidiary of the Cryptonow Group, specializing in regulated digital asset services across Austria and the broader European market. Established in 2017, the company is dedicated to simplifying access to crypto-assets through secure, compliant, and user-friendly products and solutions.The company's product portfolio...

  • Customer Experience Specialist

    Vor 4 Tagen

    Wien, Wien, Österreich IMI Industrial Automation Vollzeit € 40.000 - € 80.000 pro Jahr

    Role OverviewAs aCustomer Experience Specialist, you'll be a multi-channel service professional delivering high-quality, proactive support across account tiers and customer touchpoints. From quote to order and order to delivery, you'll ensure seamless execution while promoting digital enablement and customer satisfaction across EMEA.This role will be based...

  • German Customer Support Specialist

    Vor 4 Tagen

    Wien, Wien, Österreich Savior Artigos Texteis Lda Vollzeit € 100.000 - € 150.000 pro Jahr

    Job DescriptionWe are recruitingGerman-speaking Customer Service Representativesto join our international team in Greece and support leading global brands. This role offers the opportunity to develop professionally in a multicultural environment and experience the benefits of living and working in Greece.The RoleProvide high-quality customer support via...

  • German Customer Support Specialist

    Vor 4 Tagen

    Wien, Wien, Österreich Cross Border Talents Vollzeit € 18.000 - € 23.000 pro Jahr

    Job Description We are recruiting German-speaking Customer Service Representatives to join our international team in Greece and support leading global brands. This role offers the opportunity to develop professionally in a multicultural environment and experience the benefits of living and working in Greece. The Role Provide high-quality customer support via...

  • Customer Service Specialist

    Vor 2 Tagen

    Wien, Wien, Österreich KuCoin EU Vollzeit € 40.000 - € 60.000 pro Jahr

    As part of KuCoin EU's commitment to delivering exceptional service to our global user base, we are looking for a dedicatedCustomer Support Specialist (f/m/d)to join our team in Vienna. In this role, you will address customer inquiries, resolve issues, and ensure a seamless user experience in the dynamic cryptocurrency environment.You will work closely with...

  • Customer Service Specialist

    Vor 4 Tagen

    Wien, Wien, Österreich KuCoin EU Vollzeit € 40.000 - € 80.000 pro Jahr

    As part of KuCoin EU's commitment to delivering exceptional service to our global user base, we are looking for a dedicatedCustomer Support Specialist (f/m/d)to join our team in Vienna. In this role, you will address customer inquiries, resolve issues, and ensure a seamless user experience in the dynamic cryptocurrency environment.You will work closely with...

  • Information Technology Support Specialist

    vor 10 Stunden

    Wien, Wien, Österreich Nawrus Vollzeit € 40.000 - € 80.000 pro Jahr

    Company DescriptionNawrus is a startup, on an initiative to blend technology and engineers in such a way, that customers and organizations could get valuable and prioritized support in time. We meet the demands by preparing our team well to cater all the advance challenges in the best way possible and provide solutions to every problem for your tech related...

  • Technical Support – Apple Device Specialist

    Vor 4 Tagen

    Wien, Wien, Österreich Advance Global IT Support (AGITS) Vollzeit € 40.000 - € 60.000 pro Jahr

    Job Description:We are seeking a skilled Technical Support Engineer with expertise in end-user computing, including macOS, Windows, and mobile platforms. This onsite role involves providing deskside support, hardware maintenance, and network connectivity assistance at a corporate location in Vienna.Key Responsibilities:Deliver onsite operational and...

  • German Content Editor

    Vor 4 Tagen

    Wien, Wien, Österreich Legend Vollzeit € 45.000 - € 70.000 pro Jahr

    About Legend We're Legend. The team quietly building #1 products that make noise in the most competitive comparison markets in the world. iGaming. Sports Betting. Personal Finance.      We exist to build better experiences. From amplified career paths to supercharged online journeys — for our people and our users, we deliver magic rooted in method....

  • Customer Care Specialist

    Vor 4 Tagen

    Wien, Wien, Österreich MTEL Austria Vollzeit € 32.000 - € 40.000 pro Jahr

    MTEList ein dynamischer Mobilfunkanbieter, der innovative Telekommunikationslösungen für Kund:innen in Österreich, Deutschland und der Schweiz bereitstellt.Als Teil einer internationalen Unternehmensgruppe gestalten wir die digitale Zukunft mit leistungsstarken Kommunikationslösungen.Unser Fokus liegt aufInnovation, Kundennähe und modernster...