ICT Officer

Job Highlight

Apply specialized DevOps expertise to develop, implement, and maintain the UN's "goTravel" software solution. This critical tool helps Member States detect and counter terrorist travel, directly supporting key UN Security Council resolutions and international security efforts.

Role Purpose
Under the supervision of the Project Manager and the technical guidance of the Head of Technology of the CT Travel programme, the incumbent will :

• Support in the software development, testing, and debugging of computer application systems, particularly in supporting the implementation of new software releases for the CT Travel programme goTravel software solution, using established standards tools, namely: Visual Studio, Scrum, Agile, Azure DevOps, Azure Cloud.
• Support in the development, testing, debugging, implementation, and maintenance of applications using UN standard web-based and client-server development frameworks and technologies, namely: .NET Core, .NET Framework, C#, MS SQL Server, MariaDB, PostgreSQL, Elastic Stack, Angular, and Python.

Functions / Key Results Expected
The ICT Officer (DevOps) will be providing technical assistance to the DevOps activities for the goTravel software solution upcoming releases and will be responsible for the following tasks:

• Support the installation of computer application systems, software, and hardware according to specifications; assist with the monitoring of computer application systems using Azure DevOps tools and approved monitoring tools, and prepare routine monitoring reports.
• Assist in troubleshooting routine issues within the DevOps platform and escalate more complex problems to colleagues as required.
• Handle, prioritize, and process user support tickets and queries received from clients.
• Provide technical and administrative support as a team member during the planning, testing, implementation, and maintenance of computer application systems.
• Assist in preparing technical and user documentation for deployed computer application systems, as well as training materials, and conduct technical presentations.
• Assist in maintaining functional specifications and documentation for systems, programs, and procedures developed and/or modified.
• Support version management activities, backup routines, and deployment to users' offices; assist with follow-up reviews with users and developers, and respond to users' requests.
• Record and manage best practice resolutions for the self-service technical knowledge base.

Education Requirements
Required:

• A first-level university degree or professional qualification in computer science, information systems, or related fields, with two (2) years of relevant technical experience, is required.

Desired:

• Microsoft Azure DevOps certification is desirable.

Experience Requirements
Required:

• Relevant technical experience is defined as experience in information systems analysis and programming, systems support, administration and maintenance, software development, technical writing, or related areas.
• DevOps using CI/CD pipelines built on GitHub Actions, GitLab, or similar is required.

Desired:

• Experience working in Microsoft Azure IAAS services, including virtualization, networking, storage, monitoring, and disaster recovery, is desirable.
• Experience working in C++, Python, Haskell, Bash, Rust, Emacs Lisp or Java, JavaScript, R, and SQL or similar is desirable.
• Experience working in ITIL, ITSM framework, Incident Management, Problem Management, Change Management, and Administration of Ticketing/Monitoring tools (JIRA, Remedy, New Relic, etc.) is desirable.
• Experience working with the United Nations system or a similar international organization is desirable.