Customer Relations Manager

Vor 5 Tagen

Wien, Wien, Österreich Ciklo Talent Vollzeit € 90.000 - € 120.000 pro Jahr


Customer Relationship Manager Austria – Digital Assets

Our client is a pioneering force in the digital asset industry, utilizing blockchain technology and decentralized solutions to revolutionize financial services. With a commitment to driving innovation and providing cutting-edge solutions for high-net-worth individuals (HNWIs) and institutional clients, the company offers an exciting and progressive environment for professional growth.


Location:
Vienna, Austria


Attractive Compensation

Your Responsibilities:


Client Relationship Management:
Build and maintain strong, long-term relationships with high-net-worth individuals (HNWIs) and institutional clients, acting as their trusted advisor for all their financial needs.


Account Management:
Oversee a portfolio of key clients, ensuring their satisfaction and identifying opportunities to enhance their experience with tailored solutions.


Customer Retention and Growth:
Focus on customer retention strategies, proactively addressing concerns, and ensuring client needs are met. Identify cross-selling and upselling opportunities to maximize customer value.


Client Engagement:
Serve as the primary point of contact for clients, maintaining regular communication and meeting with them virtually and onsite to strengthen the relationship.


Data-Driven Strategy:
Use customer feedback and performance data to inform strategies aimed at improving client satisfaction, loyalty, and overall service quality.


Customer Lifecycle Management:
Guide clients through their entire journey, from onboarding to ongoing relationship management, ensuring they receive exceptional service at every stage.

Your Profile:

  • Extensive experience in customer relationship management, private banking, or asset management, with a solid track record of working with HNWIs.
  • Strong knowledge of blockchain technologies, digital assets, and financial services.
  • Exceptional communication, negotiation, and interpersonal skills with a strategic approach to relationship management.
  • Outgoing and personable, capable of engaging clients both virtually and in person.
  • Proficiency in English and German (C1)

What the Company Offers:

  • A role in a rapidly growing, innovative company in the digital asset space.
  • Competitive salary package with performance-based bonuses.
  • Flexible working arrangements, including remote options.
  • Opportunities for professional growth in a dynamic and supportive environment.
  • Exciting projects and collaboration with top industry experts.


Ciklo Talent
looks forward to your application

Ciklo Talent is committed to equal opportunities.

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