Account Manager

ALLPLAN enables architecture, engineering, and construction professionals to transform project delivery by connecting teams and data throughout the entire lifecycle. We are looking for a customer-focused Account Manager to strengthen and grow long-term relationships with our existing customers and/or future customers in public sector. You will be responsible for ensuring high customer satisfaction and growing revenue across both strategic and mid-sized accounts. Leveraging your relationship management skills, commercial acumen, and industry knowledge, you will act as a trusted advisor to help clients maximize the value of ALLPLAN's BIM solutions.

Key Responsibilities

• Serve as the primary point of contact for assigned customers, ensuring strong, ongoing relationships with decision-makers and key stakeholders.
• Grow revenue by proactively managing contract lifecycles, identifying expansion opportunities, and ensuring timely closure of renewal agreements.
• Develop and execute account plans for strategic and mid-sized customers, ensuring alignment with both client goals and company growth objectives.
• Collaborate closely with Customer Success, Professional Services, and Sales Engineering teams to ensure seamless onboarding, adoption, and long-term value realization.
• Monitor customer health, satisfaction, and usage metrics to anticipate needs and mitigate churn risks.
• Provide tailored business reviews and strategic guidance to demonstrate value delivered and highlight opportunities for additional impact.
• Maintain accurate and up-to-date account information, revenue pipeline, and forecast in CRM.
• Act as the customer's advocate internally, providing feedback to Product, Marketing, and Support teams to continuously improve the customer experience.
• Stay informed on industry trends, customer challenges, and competitive landscape to advise clients effectively and position ALLPLAN as a strategic partner.

Requirements

• 2–5 years of experience in account management, customer success, or sales within SaaS, BIM, or design software, ideally in AEC or project-based industries.
• Proven ability to grow revenue within a customer portfolio.
• Strong relationship management and consultative selling skills, with the ability to influence stakeholders at multiple levels.
• Experience building and executing structured account plans for strategic or mid-market clients.
• Proficiency with Salesforce or similar CRM tools to manage account activities, revenue pipeline, and forecasts.
• Excellent communication, negotiation, and presentation skills.
• Technical aptitude and interest in developing a deep understanding of ALLPLAN's BIM platform and ecosystem.
• Proactive, adaptable, and able to balance multiple accounts and priorities in a dynamic environment.
• Collaborative, positive, and committed to delivering exceptional customer outcomes

What We Offer

• Comprehensive onboarding and ongoing professional development to support your success and growth at ALLPLAN.
• Flexible work arrangements, including options for remote work
• The opportunity to play a key role in the growth journey of a global software company leading innovation in the AEC industry.
• Collaboration with high-performing colleagues across Customer Success, Professional Services, and Sales teams worldwide.
• Autonomy to manage your account portfolio and execute strategic account plans with strong support from leadership.
• A collaborative, fast-paced environment that values customer success, innovation, and continuous learning.
• Competitive compensation with performance-based incentives and a comprehensive benefits package.
• Excellent opportunities for professional development and career growth within a global organization