Guest Service Agent

Vor 5 Tagen

Wien, Wien, Österreich Sircle Collection Vollzeit € 27.136 - € 27.276 pro Jahr

Job Description
Are you ready to create unforgettable experiences for our guests? As a
Guest Service Agent
at Max Brown 5th District, you'll not only be the welcoming face at our front desk but also support our bar and service operations whenever needed. With your hands-on attitude, you'll make sure our guests feel right at home from the moment they arrive.

Why This Role Is Special
At our hotel, hospitality goes beyond a smile – it's about genuine connections and flexibility. You'll be at the heart of the guest journey, helping out wherever needed to ensure a seamless and memorable stay.

Your Responsibilities

  • Welcome our guests warmly and handle all front desk duties with care.
  • Manage smooth check-in and check-out processes.
  • Be available to answer questions, solve problems, and create a positive guest experience.
  • Support bar and service tasks – from preparing drinks to assisting with food service.
  • Collaborate closely with your team and other departments to ensure smooth daily operations.
  • Share creative ideas and respond to guest feedback to continuously improve our service.

Job requirements

  • At least 1 year of experience at the front desk or in a similar role in the hospitality industry.
  • Fluent in German and English to confidently support our international guests.
  • A warm, communicative, and solution-oriented personality who enjoys making guests happy.
  • Flexible and hands-on, willing to support bar and service operations and eager to learn new tasks.

Benefits & Compensation
We offer a competitive salary along with attractive benefits:

  • Flexible working hours: We care about your personal and family circumstances. Let's find the work model that suits you best.
  • Day off on your birthday: Celebrate your special day with an extra day off
  • Subsidies: For your Wiener Linien public transport ticket and gym membership.
  • Discounts: Exclusive employee rates and Friends & Family discounts at all Sircle Collection hotels.
  • In-house experience: Enjoy a free overnight stay once a year at any hotel within our group.
  • 25% discount at our Seven North restaurant

The monthly salary for a 40-hour week is
EUR 2,263.00 gross/month.
We are an equal opportunity employer and strongly value a diverse and inclusive workplace culture. So don't hesitate to apply – we'd love to get to know you

Our application procedure
Interested in this vacancy? Press the application button and send us your CV immediately

Our Recruiter, Isabel Dankworth, will contact you within 5 days.

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