Software Product Manager

Who we are:

At Global Blue, we firmly believe that enhancing the shopping experience drives performance.

Our mission is to seamlessly connect shoppers and brands worldwide by simplifying the shopping experience and boosting retailer performance. With over 40 years of industry expertise, we have pioneered Tax Free Shopping and expanded into the Payment and Post-Purchase business.

As a technology partner, we lead our industries with innovative technology and data-driven insights, bringing unparalleled value at every touchpoint along the shopping journey. We support retailers in handling over 35 million Tax Free Shopping transactions every year and our payment partners in elevating the experience of more than 31 million transactions worldwide. Our post-purchase solutions also cater to the needs of over 47m e-commerce shoppers. Listed on the New York Stock Exchange, we generated €20bn Sales in Store and €311M revenue in FY 2022/23.

Our diverse community of over 2,000 employees represent more than 80 nationalities across 53 countries. At Global Blue, we cultivate a culture of empowerment, encouraging our teams to collaborate and support one another.

Together, we innovate, create, and strive towards a brighter future for the businesses we serve.

With Global Blue, enjoy the journey

What you will do. A glimpse in your role:

As a Software Product Manager/Technical Analyst, you'll help shape a new technical product to replace the legacy invoicing and processing platform. Your role will focus on technical product management, including requirements analysis, data analysis, road mapping, and collaborating with architects and the development team in an agile (Scrum) environment.

Your responsibilities include:

• Requirement Analysis
  : Conduct detailed analysis of business requirements, translating them into technical specifications and user stories. Ensure that all stakeholders' requirements are understood and addressed.
• Data analysis
  : Analysing and understanding existing data structures and data sets of the existing platform and translating it into a to-be data model (together with solution architects)
• Solution Shaping
  : Collaborate with the enterprise architects, solution architects, and development team to design and shape technical solutions based on analysis results. Ensure solutions are scalable, reliable, and aligned with the overall product strategy.
• Agile Development
  : Act as Product Owner in a Scrum setting, managing the product backlog, prioritizing features, and ensuring timely delivery of high-quality components. Participate in sprint planning, reviews, and retrospectives.
• Product Strategy and Road mapping
  : Develop and maintain the product roadmap, ensuring alignment with business goals and stakeholder needs. Define the vision, strategy, and priorities for the new invoicing and processing platform.
• Stakeholder Management
  : Engage with stakeholders to gather feedback, manage expectations, and communicate progress. Ensure transparency and alignment between technical teams and business units.
• Documentation and Training
  : Ensure comprehensive documentation of the product features, functionalities, and processes. Provide training and support to end-users and other stakeholders as needed.
• Compliance and Best Practices
  : Ensure that the product complies with relevant regulations (SOX, PCI, etc.), standards, and best practices. Promote a culture of continuous improvement and innovation within the team.

Every action has an impact. You will make a difference here if you are:

• Excellent in analytical and problem-solving skills, able to translate complex information into actionable insights.
• Organized, detail-oriented, proactive, and solution-oriented.
• A skilled communicator, capable of conveying technical information clearly to non-technical stakeholders.
• Thriving in collaborative, cross-functional teams and able to effectively engage with developers, designers, and business stakeholders.
• Adaptable, comfortable in a dynamic, fast-paced environment, and focused on continuous improvement and innovation.

Key competencies to empower your journey. You'll drive towards success if you have:

• Minimum of 3 years of experience in software product management, with a strong focus on technical product management.
• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field; Master's degree is a plus.
• Ability to conduct thorough analysis using SQL.
• Certified Scrum Product Owner (CSPO) or similar agile certifications is preferred.
• Experience conducting Scrum ceremonies is a plus.
• Previous experience with ERP systems and invoicing platforms is a plus.

Join our team and play a key role in transforming our invoicing and processing capabilities for the future and shape a new product

At Global Blue, we foster career growth through internal mobility, a multicultural environment, and an Agile Working Model that supports work-life balance and team spirit. Committed to sustainability, we prioritize positive impacts for employees, clients, and communities. Guided by our 5 Ways of Working, we focus on client satisfaction, collaboration, innovation, and value creation. As forward thinkers, we embrace open dialogue, continuous learning, and shared success to shape the future while delivering tangible results.

Feels like you? Explore further

Let's write the future together: apply now.

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