Technical Implementation Consultant

Our client is looking for a Technical Implementation Consultant to join their growing team

The successful Technical Implementation Consultant will be responsible for the Implementation and configuration of customer reports (Excel/VBA/Macro) and for implementing the customer master data sheet (Excel) under the guidance of the delivery principal. Enhance quality implementation processes and procedures. Respond to customer requests and incidents (including ticket management) with specialist knowledge in technical configurations and business management. Using excellent communication skills in both German and English to keep internal and external users informed of status and progress.

About Our Client
Our client is the operational arm of a corporation, managing its global portfolio of wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, it delivers a time-sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.

The successful candidate will be based in Vienna, hybrid. 

What your day will look like:

Implement and configure business reports, validation rule master and implementation master documents as part of the configuration layer of our software and according to defined processes and procedures with a focus on accuracy and efficiency

Create and adapt dealer account mapping, XML compression config files and further process the files

Manage BI and BM tickets through their lifecycle and give regular progress reports to the end user

Record and deal directly with BM-related user queries using the local ticketing and support software

Liaise with internal and external customers with regard to data quality improvement in a professional manner and according to relevant agreements

Support and maintain good relationships with other colleagues

Work to deadlines and respond in a flexible way to the changing demands of the department and the business

Ensure that service delivery performance degradation is picked up before the customer becomes aware

Enter BM/BI-related technical faults in the internal ticketing system

Support with QA and Testing of BM/BI-related tasks

Answering customer calls and emails in both German and English language

Attend customer workshops to support Technical Project Management and Account Management on specifications and requirements

Give assistance with project service delivery implementation and system handover support

About You:

At least a bachelor's degree in Business Administration, Computer Science, Information Technology or a similar related discipline is essential

At least 2+ years of professional experience in a Technical Implementation position or similar is essential

Experience with the automotive industry is highly advantageous

Business management experience is highly advantageous

Sound IT skills in Microsoft Office, particularly strong Microsoft Excel skills

Logical and systematic in the diagnosis and problem-solving management environment of IT Support services, looking for trends and root cause analysis

Strong entrepreneurial team playing skillset is required

A strong level of Math's and knowledge and understanding of Financial Accounting

Commitment and a desire to deliver a high level of service and solve issues in a quick and timely manner

The ability to remain calm and perform well under pressure

Ability to manage a diverse and demanding portfolio of activities

The ability to support and maintain good relationships with all colleagues, providing a professional approach at all times

An excellent spoken manner with strong interpersonal skills at a range of operational levels

Excellent written, verbal and presentation skills with the ability to articulate a directive accurately in both German and English is essential

Excellent organisational skills with a high level of attention to detail

Demonstrable experience or understanding of a business customer service environment and proven analytical ability in troubleshooting in a technical support environment

Experience using remote desktop support

Self-reliant, reliable and pronounced collaboration skills

Ability to prioritise work and good at planning ahead

At least a professional level of German and English, both written and verbal, is essential

Legally authorised to work in Austria

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