IT Support Specialist

We are looking for several IT Support Specialists on behalf of and in support to our client for their locations in Germany, the Netherlands or Austria .
These positions are intended to be filled on a 100% on-site basis.
Our client is a major European organization operating in a complex, multi-site environment. Its IT department plays a key role in maintaining and evolving systems that support business processes, collaboration, and innovation.

Please note, the successful candidate will be employed by ATG Europe (or one of its subsidiaries). Furthermore, upon selection, they will be subject to a general security screening performed by an external provider (further information will be provided at interview stage).
The successful candidate will be tasked with, but not limited to:

• Address user inquiries via phone, email, or ticketing systems;
• Installation, provisioning and decommissioning of End User Hardware, OS and software;
• Troubleshoot Technical Issues with end user hardware, Operating System (WIN, iOPS, Android) or software;
• Installation and Troubleshooting of videoconferencing applications and hardware;
• Use remote access tools to assist users with technical problems;
• Guide users through the installation and setup of software applications;
• Support larger scale activities, such as Inventories, office-wide end user hardware installations and exchanges;
• Identify when issues require more advanced support and escalate accordingly;
• Offer basic training or guidance to users on common software and end user hardware;
• Contribute to the creation and maintenance of troubleshooting guides and FAQs.

ATG is dedicated to diversity and inclusion and is an equal opportunity employer. Regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, or any other reason protected by relevant state or municipal legislation, we are pleased to consider all eligible candidates for employment.
Please ensure that your CV clearly explains how you meet the mandatory requirements. If it doesn't align completely with the essential criteria, it could result in rejection.

• IT-related education or previous experience resolving IT-related issues or troubleshooting IT hardware;
• Experience in customer-facing roles, even outside of IT;
• Hands-on experience with hardware troubleshooting, including laptops, tablets, smartphones, and related peripherals;
• Hands-on experience with IMACD processes (Install, Move, Add, Change, Dispose);
• Experience in hardware and OS support, including laptops, tablets, smartphones, and related peripherals;
• Familiar with Windows Operating Systems, with at least basic knowledge of iOS and Android;
• Good understanding of troubleshooting End User hardware and related peripherals;
• Understanding of Videoconferencing equipment and applications (MS Teams, Zoom, etc.);
• Understanding of common networking issues;
• Ability to systematically identify and resolve IT issues;
• Experience with ticketing systems like ServiceNow;
• Proficiency in Microsoft Office;
• Understanding of basic security measures, such as multi-factor authentication and antivirus tools;
• Knowledge of AV basics (Audio/Video setup and troubleshooting);
• Experience with SCCM and Intune for device management and deployment;
• Ability to analyze and solve technical issues efficiently;
• Able to communicate on different hierarchical and technical levels;
• Clear and patient communication, both written and verbal, to guide users through resolutions;
• Focus on delivering a positive user experience;
• Ability to prioritize and manage multiple support tickets simultaneously;
• Flexibility in learning new technologies and handling different types of issues;
• Working effectively with other IT professionals and departments;
• Accuracy in documenting issues and following up on tasks;
• Candidates must be eligible to live and work in the EU;
• Fluency in English, both written and spoken;
• Knowledge of French and/or German is an asset.

Please submit your application in English via the apply button below. Applications submitted in other languages will not be considered.