Membership Manager – The Cover Club

At The Cover, our members are at the heart of everything we do.

As Membership Manager for The Cover Club Vienna, you are the driving force behind our community; ensuring its growth, vibrancy, and long-term sustainability. You lead acquisition, nurture meaningful relationships, create structure and consistency, and safeguard the health of the membership P&L. Together with the GM and your cross-city counterparts, you help shape a club that feels warm, inspiring, and unmistakably The Cover.

About You

• You have an entrepreneurial mindset and a hands-on, solution-oriented approach.
• You naturally connect with people from different backgrounds and enjoy building meaningful relationships.
• You have strong knowledge of Vienna's cultural, business, and social scenes and feel at home navigating diverse communities.
• You balance creativity with structure and are comfortable working with numbers, targets, and reporting.

Responsibilities

• Drive membership growth through tours, outreach, partnerships, and smart conversion strategies, while achieving acquisition, revenue, renewal, and retention targets.
• Safeguard the health of the membership P&L through forecasting, reporting, market insights, and close collaboration with the GM and European Membership Manager.
• Own all membership operations including applications, approvals, renewals, cancellations, invoicing cycles, and CRM accuracy, in partnership with the Admin Manager.
• Be a visible and authentic host, maintaining a strong presence in the club and acting as the face of The Cover Club Vienna to members and the wider city.
• Lead and oversee member onboarding, introductions, and relationship-building to ensure members fully understand benefits and feel connected from day one.
• Oversee and steer a dynamic annual programme blending well-being, culture, and business, ensuring events drive engagement, retention, and community value.
• Guide and support the Events Manager in concept development, planning, partnerships, and execution of the events calendar.
• Collaborate closely with hotel departments including F&B, Front Office, Housekeeping, and Marketing to ensure a seamless and consistent member experience.
• Represent The Cover brand locally through PR collaboration, partnerships, and community visibility across Vienna.
• Exchange best practices and contribute to shared initiatives with The Cover teams across Europe.
• Act as a strong leadership presence on the floor, upholding standards and nurturing a culture of connection.

• Be flexible to work beyond normal office hours, including nights and weekends, depending on business needs.

• Minimum 3 years of experience in a leadership role within hospitality, events, membership clubs, or a related field.

• Must have excellent written and verbal skills in both German and English
• Strong critical thinking skills with the ability to make sound decisions and solve problems quickly and effectively.
• A natural sense of ownership, responsibility, and pride in building community-driven concepts.

Compensation & Benefits

The starting salary for this position is EUR 3,400.00, with willingness to overpay depending on your qualifications and experience.
- Flexible work hours and home office
- Public transportation allowance
- Gym membership allowance
- Extra day off on your birthday
- Free in-house experience per year
- Company drinks & team-building outing
- Employee discounts and Family & Friends discounts within Sircle Collection
- Free daily meal

Application Procedure

Isabel Dankworth, our Recruiter, will contact applicants to discuss the next steps. As the team is away for the holidays, you can expect a reply after the holiday period in January. For any questions in the meantime, please feel free to get in touch.