Retailer Liaison Specialist

It is a client-facing role, owning the operational design of our client offering to ensure it is delighting clients while maintaining the Nielsen offer in the marketplace in a sustainable manner. 

It is a client-facing role, owning the operational design of our client offering to ensure it is delighting clients while maintaining the NIQ offer in the marketplace in a sustainable manner. You will advise, suggest and discuss solutions with the commercial teams and the clients in regard to operational requirements.

CHALLENGES THAT AWAIT YOU:

• You will be the link between the client and the operations teams on/offshore regarding the database production process, by translating client expectations into the necessary work orders and coordinating the production teams, to ensure the quality of the data delivered to the client and satisfy/surpass the client expectations.
• You will be in regular contact with your clients (face to face, phone, email) and with the commercial team to maximize client satisfaction.
• You will drive and coordinate discussions in regard to specifications limitations and technical possibilities on clients' requests.
• You will ensure business growth support, by leading an effective discussion with clients and internal stakeholders, introducing clients to innovations and improvements for their databases that result in clients' solutions driving revenue.
• You will suggest pro-active solutions to the client for simpler, more enduring and for NIQ more cost-efficient care of the client databases/reports.
• You will coordinate and ensure support on questions of clients regarding data quality and stay in a position to provide information regarding the status of the implementation.

YOUR PROFILE:

• You're a confident & enthusiastic person able to manage a varied and unpredictable workload in autonomy.
• Master degree (Supply Chain, Engineering, Economy, Marketing, Logistics…) or equivalent experience.
• Fluent communication in English and German language.
• Demonstrates willingness to understand operational "end-to-end" processes and able to translate business expectations into technical specifications.
• Shows facilities to build excellent relationships with internal & external stakeholders.
• Strong analytical and problem-solving skills.
• Demonstrates a "Can-Do" & results-oriented attitude.
• Knowledge of the FMCG industry and understanding of market data, for example, Market Shares, Sales Units, Sales Value.

For the advertised position, the collective agreement for Advertising and Market Communication in Vienna applies. The minimum gross monthly salary is €2943,90. with a willingness to pay above this amount depending on qualifications and experience.

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the