Desktop Support Level 1 – FTE Backfill Vienna, Austria

Vor 5 Tagen

Wien, Wien, Österreich Tek CloudSoul Ltd. - White Label Service Provider Vollzeit € 45.000 - € 55.000 pro Jahr

Job Title:
Desktop Support Level 1 – FTE Backfill

Location:
Vienna, Austria

Position Type:
Full-Time (FTE Backfill)

Start Date:
[Insert Start Date or ASAP]

Job Summary:

We are seeking a proactive and customer-focused
Desktop Support Level 1
technician to provide first-line technical assistance to users in a fast-paced corporate environment. This is a
full-time backfill position
based onsite in
Vienna, Austria
, supporting day-to-day IT operations and end-user device troubleshooting.

Key Responsibilities:

  • Provide first-level support for desktops, laptops, printers, mobile devices, and standard office software (Windows, MS Office, etc.).
  • Log and track all incidents and service requests in the ticketing system, ensuring timely resolution or escalation.
  • Install, configure, and troubleshoot hardware, software, and peripheral devices.
  • Perform basic network troubleshooting (e.g., LAN/Wi-Fi connectivity issues).
  • Assist with user account management (e.g., password resets, profile setups).
  • Support AV/VC systems for meetings and events as needed.
  • Coordinate with second- and third-level support teams to escalate unresolved issues.
  • Follow standard operating procedures and contribute to documentation updates.
  • Provide hands-on support for device refreshes, software rollouts, or project-based activities.
  • Ensure compliance with IT policies, security standards, and local regulations.

Required Qualifications:

  • Proven experience in a Level 1 Desktop Support or Service Desk role (1–2 years minimum).
  • Good understanding of Windows 10/11 OS, Microsoft Office Suite, and basic IT troubleshooting techniques.
  • Familiarity with Active Directory, ticketing tools (e.g., ServiceNow, BMC Remedy), and remote support tools.
  • Excellent customer service and communication skills.
  • Ability to work independently and manage multiple priorities.
  • Fluent in
    German and English
    (both written and spoken).

Preferred Qualifications:

  • ITIL Foundation certification or basic understanding of ITIL practices.
  • Experience in enterprise environments or global companies.
  • Basic knowledge of mobile device management (e.g., Intune, AirWatch).
  • EU work authorization or eligibility to work in Austria without sponsorship.

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