Operations Officer

Vor 5 Tagen

Wien, Wien, Österreich Manning Global AG Vollzeit € 30.000 - € 60.000 pro Jahr

Our client, an international logistics organization, is recruiting for an
Operations Officer
to join their business in
Austria.

Position Title:

Operations Officer

Position Type:

Permanent

Start Date:

ASAP

Location:

Viena, Austria

Contact:

Bianca |

Summary:

We are launching our last-mile logistics operations in Austria and are seeking a Last Mile Operation Specialist to support on-ground execution across courier partners, locker delivery, CSP/DSP management, and daily operational processes. This role is hands-on and critical to ensuring a smooth market launch and stable day-to-day delivery performance.

Responsibilities:

  • Support daily last-mile delivery operations and performance monitoring
  • Coordinate with CSPs/DSPs, couriers, and 3PL partners to ensure service quality
  • Assist with address mapping, routing optimization, locker network setup, and delivery zone planning
  • Track daily operational KPIs (delivery success rate, SLA, exceptions, cost controls)
  • Handle parcel exceptions, failed deliveries, and customer service escalation support
  • Maintain locker operations and assist with testing, quality checks, and operational reporting
  • Work closely with the WH/CDC team on parcel handling, inbound/outbound flows, and dispatch
  • Prepare daily operational reports, deeply analyze process issues, and propose improvements
  • Ensure operational activities comply with Austrian postal regulations and internal SOPs
  • Assist in launching pilots, new locker sites, courier onboarding, and new service workflows
  • Serve as on-site support for urgent tasks, troubleshooting, and daily execution needs

Requirements:

  • 1-2 years of experience in last-mile logistics, courier management, or e-commerce delivery operations
  • Experience in last-mile companies is preferred
  • Strong understanding of delivery workflows: pickup, routing, drop-off, locker use, returns, exceptions
  • Hands-on, practical mindset with ability to solve problems quickly on the ground
  • Strong communication skills with suppliers, couriers, and internal stakeholders
  • German language proficiency (fluent required); English suitable for daily business communication
  • Proficient in Excel/operational reporting; basic tech troubleshooting ability
  • Ability to multitask in a fast-paced launch environment and work independently

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