CRM Consultant

As a leading expert for Digital Platform Building and Customer Experience Innovation, NETCONOMY is shaping the digital leadership of its clients. We help brands to build flexible and scalable digital platforms, with top-notch technologies by SAP, Google Cloud and Microsoft Azure. NETCONOMY has 20 years of experience and employs close to 500 professionals across Europe. By introducing and driving innovation initiatives around customer experience, we support clients on the road of expanding their core business in the digital world.

Over the past 20 years, NETCONOMY has grown from a startup to a 500-people team working across 10 European locations. We believe in the power of agile and cross-functional collaboration, bringing together people from various backgrounds to create outstanding digital solutions.

YOUR JOB
As CRM Consultant you are responsible for
advising
new and existing customers on both
operative and strategic levels regarding the implementation of CRM solutions
. For example, you will work with the newly developed Sales and Service Cloud products from SAP.

Your Job´s Key Responsibilities Are

• Strategically accompanying customers from the pre-sales phase, through solution design, to the implementation in the project
• Preparing the problem space together with the customer in workshops: documenting and analyzing the requirements, as well as transforming them into innovative solutions
• Supporting the configuration and adaptions of CRM solutions such as SAP Sales / Service Cloud
• Supporting the development team in developing integration scenarios for the CRM solution into the customer´s existing system landscape
• Pursuing integrated solutions with other customer experience products and ERP-systems

Your Skills

• 3+ years of professional experience working with CRM solutions such as Salesforce, , Microsoft Dynamics, C4C or similar
• Strong business understanding of sales and service processes (lead to cash and ticket lifecycle)
• Excellent communication skills in German and English (min. B2 levels)
• Strong intercultural competencies and a willingness to travel (approx. 15% to 20% of your working time)
• Ability to break down complex issues and communicate them clearly and understandably (for example, in conducting customer training)
• SAP Service or Sales Cloud certification or similar CRM certifications would be desirable

OUR OFFER
While we're one company, each location has unique aspects and benefits. Here's a glimpse of what to expect:

• Flexible Working Models: Early bird or night owl? Thanks to our flexible working models you start your work day when and where it fits you best.
• Career Development & Onboarding: Start your journey in NETCONOMY with a structured onboarding and mentoring phase and continue with individual training opportunities. Our training department, NETCADEMY, will find the best solution for you
• Company Summit: Exchange professional and personal experiences at our annual in-house conference One of the highlights of our company Summit is the vibrant networking environment it cultivates.
• Social Events: Join your colleagues and build new connections at our social events like pizza & games evenings, hiking, and Christmas party, and celebrate milestones together. It´s on us
• Snacks and Wellbeing: Fuel your productivity and taste buds with our monthly meal allowance and discounts at partner restaurants.
• Mobility Support: Choose eco-friendly transportation As we take our environmental responsibility seriously, we support your climate-friendly transportation costs.

The actual salary depends on your qualifications and experience. What is also important to us is to pay our employees an internally comparable wage. For legal reasons, we need to disclose the minimum annual salary for full-time employment as stated in the current collective IT agreement, which is € 55,300gross/ year for this position.