Support Content Specialist
Vor 3 Tagen
Responsibilities:
- play a significant role in the development of a successful and effective knowledge base
- focus on developing, auditing, and maintaining high quality content, this includes internal as well as external content (e.g. guidelines, announcements)
- optimize our customer's digital support experience through continuous data analysis and content improvements
- work closely with key stakeholders across the company to maintain consistency at a global scale and align the content strategy
- provide relevant coaching, training and support to champion a knowledge management culture and transfer tacit knowledge internally as well as externally
Skills:
- +3 years experience in knowledge management and technical writing with the ability of quickly grasping complex technical concepts
- strong analytical abilities and experience bringing innovative and 'outside the box' approaches to problem-solving
- experience in Chatbot writing and related AI tools
- enjoy working flexibly in a fast-paced and sometimes demanding environment with the ability to juggle multiple priorities without losing motivation and positive attitude
- excellent verbal, written and interpersonal communication skills in English
- advanced knowledge of Microsoft Office product
You can look forward to:
- Flexible working schedule (no core hours)
- Learning and career growth opportunities
- 2 days of paid Volunteering Leave per year to get involved in your local community or in a cause that matters to you
- Hybrid work environment
- A team of passionate professionals who are experts in their fields
Tricentis Core Values:
Knowing what we need to achieve and how to achieve it is important. Tricentis core values define our ways of working and the behaviors we model that create an enjoyable and successful Tricentis life.
- Demonstrate Self-Awareness: Own your strengths and limitations.
- Finish What We Start: Do what we say we are going to do.
- Move Fast: Create momentum and efficiency.
- Run Towards Change: Challenge the status quo.
- Serve Our Customers & Communities: Create a positive experience with each interaction.
- Solve Problems Together: We win or lose as one team.
- Think Big & Believe: Set extraordinary goals and believe you can achieve them.
We are under legal obligation in Austria to indicate the minimum salary, which is EUR gross per year for this position according to the IT collective agreement. However, our attractive compensation packages follow current market salaries and can therefore be significantly above the indicated minimum salary.
Wir sind in Österreich gesetzlich verpflichtet, das Mindestgehalt anzugeben, welches laut IT-Kollektivvertrag für diese Position € ,- brutto pro Jahr beträgt. Unsere attraktiven Vergütungspakete orientieren sich an den aktuellen Marktgehältern und können daher deutlich über dem angegebenen Mindestgehalt liegen.
This is a rare and highly sought-after opportunity to be part of a highly talented team within Tricentis. If you are interested in the opportunity to become a member of Tricentis where your ideas count, apply now for immediate consideration.
#LI-SS2
-
Video Content Specialist
Vor 5 Tagen
Wien, Wien, Österreich Light for the World International Vollzeit € 43.000 pro JahrAbout Us:LIGHT FOR THE WORLD is an independent international non-profit organization that advocates for improving the lives of people with disabilities mainly in Africa. As an internationally recognized NGO, we are committed to foster inclusive development, ensuring that people with disabilities have access to essential services such as eye care, education,...
-
German Content Editor
Vor 5 Tagen
Wien, Wien, Österreich Legend Vollzeit € 45.000 - € 70.000 pro JahrAbout Legend We're Legend. The team quietly building #1 products that make noise in the most competitive comparison markets in the world. iGaming. Sports Betting. Personal Finance. We exist to build better experiences. From amplified career paths to supercharged online journeys — for our people and our users, we deliver magic rooted in method....
-
German Content Editor
vor 15 Stunden
Wien, Wien, Österreich Legend Vollzeit € 40.000 - € 80.000 pro JahrAbout Legend At Legend, we're building next-level player experiences. With 20+ years of proven success we're the world's leading Sports and Gaming marketing company. Our people are our edge. 600+ sharp, ambitious Legends across 22+ countries who move fast, learn quickly and win together. Here growth isn't a perk, it's the standard. You'll stretch, level-up...
-
Sportsbook Content Executive
Vor 5 Tagen
Wien, Wien, Österreich Entain Vollzeit € 42.000 - € 90.000 pro JahrCompany Description Sports betting, gaming and interactive entertainment is changing, and we're leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly,...
-
Sportsbook Content Executive
Vor 5 Tagen
Wien, Wien, Österreich myGwork - LGBTQ+ Business Community Vollzeit € 42.000 - € 70.000 pro JahrThis job is with Entain, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.Sports betting, gaming and interactive entertainment is changing, and we're leading that change. By putting people first. By placing exciting, engaging and entertaining...
-
Sportsbook Content Executive
Vor 5 Tagen
Wien, Wien, Österreich Entain Vollzeit € 42.000 - € 70.000 pro JahrCompany Description Sports betting, gaming and interactive entertainment is changing, and we're leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly,...
-
Content marketing team manager
Vor 5 Tagen
Wien, Wien, Österreich Canonical - Jobs Vollzeit € 90.000 - € 120.000 pro JahrCanonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers,...
-
Content Creator
Vor 5 Tagen
Wien, Wien, Österreich Modul University Vienna Vollzeit € 30.000 - € 45.000 pro JahrJob position and department´s overview Modul University Vienna is an international private university and offers cutting-edge education at BBA, BSc, MSc, MBA and PhD levels. Students and staff come from over 70 countries around the world, providing for a multicultural and diverse work environment.Your responsibilitiesConcept and create high-quality...
-
AI Content
Vor 5 Tagen
Wien, Wien, Österreich M365Connect Vollzeit € 25 - € 35 pro JahrAI Content & Copywriting Internship – M365ConsultAbout M365ConsultAt M365Consult, we're transforming how organizations in the DACH region (Germany, Austria, Switzerland) leverage Microsoft 365 technologies to drive business success. We are an expert IT consultancy specializing in Microsoft 365 consulting, advanced cybersecurity, compliance solutions, and...
-
AI Content
vor 14 Stunden
Wien, Wien, Österreich M365Consult Vollzeit € 25.000 - € 60.000 pro Jahr*AI Content & Copywriting Internship – M365ConsultAbout M365Consult*At M365Consult, we're transforming how organizations in the DACH region (Germany, Austria, Switzerland) leverage Microsoft 365 technologies to drive business success. We are an expert IT consultancy specializing in Microsoft 365 consulting, advanced cybersecurity, compliance solutions, and...