Senior Customer Success Manager

Vor 5 Tagen

Wien, Wien, Österreich JENTIS Vollzeit € 87.000 - € 120.000 pro Jahr

JENTIS is a Vienna-based innovative SaaS scale-up with 40+ employees based in Vienna and across Europe. We're using cutting-edge technology to help businesses take back control of their data from third parties, capture the highest-quality data, and comply with the strictest data privacy regulations around the world in a breeze.

JENTIS has experienced extraordinary growth since the company's foundation in 2020 and we're excited to hire team members who will take our growth to new heights. As a Sr Customer Success Manager, you will act as the primary contact for a portfolio of high-value customers, overseeing the entire customer lifecycle from onboarding to renewal and expansion. Our ideal candidate has extensive experience in the MarTech domain, and is excited to take ownership over driving our Customer Success strategy.
Are you up for the challenge?

Your playground:

  • Work proactively with customers to renew contracts, forecast, and track key account metrics, developing and implementing engagement strategies to minimize churn
  • Proactively monitor customer health, identify opportunities for value creation, and drive advocacy
  • Refine and own processes to further enhance our Customer Success strategy
  • Be the primary point of contact for all account-related matters, developing and maintaining strong customer relationships through QBRs and check-ins
  • Utilize our Customer Relationship Management (CRM) tool (HubSpot) to enhance customer experience
  • Serve as the voice of the customer within JENTIS, collaborating cross-functionally with Customer Service, Sales, Marketing, Legal, and Product teams

What to bring along:

  • 5+ years of industry experience working in the Mar-Tech landscape
    (Marketing, Analytics, Business Intelligence, Programmatic Advertising)
  • Strong fluency in
    German
    and
    English
    (both verbal and written communication)
  • Demonstrated experience in building and maintaining strong relationships with prospective clients
  • The ability to quickly understand our platform, adapting and leveraging its features for sales success
  • A passion for data analytics
  • Knowledge in data protection and data privacy
  • An understanding of the fundamentals of web tracking

What's in it for you?:

  • Hybrid/Remote-friendly work environment: work from anywhere within CET +/- 3 hours
  • Stay connected via our virtual office space:
    Gather
  • Flexible working time: core hours are from 10am - 3pm CET
  • True work/life balance: Employment contracts are based on a strict 38,5hr work week (any extra hours are offset with additional paid vacation time)
  • An international work environment with colleagues from 12 nations
  • Fun, relaxed, and regular remote and onsite team events
  • Personal development budget and allocated learning days
  • Vacation Days: min 25 days per year (or more if local labor law requires) plus additional leave for special events
  • General Exit Participation for all employees in the event of an exit during their tenure

The full-time On Target Earnings (OTE) for this position is EUR 87.000, ,00* per annum. At JENTIS, the salary is comprised of a fixed monthly base and a quarterly performance bonus. Our employment contracts are not all-inclusive, meaning they are based on a 38,5 hour work week with the option to take compensatory days off. We also offer other benefits on top, which we're happy to tell you more about in a personal interview

*Final salaries are calculated based on an individual's geographic location, qualifications, experience, and time commitment.

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