End User Support Specialist

EUC / Deskside Support Engineer – L1 Job Overview We are looking for an experienced EUC / Deskside Support Engineer (L1) to provide onsite and remote IT support across assigned locations. The ideal candidate should have strong hands-on experience in Windows 10/11, Microsoft Office 365, Dell hardware, Intune, VDI, mobile device management, and end-user support. The role involves troubleshooting hardware and software issues, managing IT assets, supporting workplace technology, and ensuring timely resolution of end-user incidents and service requests

Key Responsibilities
- Provide onsite and remote IT support to end users across assigned locations.
- Deliver EUC, PC, laptop, VDI, and mobile device support.
- Troubleshoot Windows 10/11, MS Office, O365, VPN, printing, and scanning issues.
- Perform hardware and software break-fix activities.
- Handle IMAC activities (Install, Move, Add, and Change) for PCs, laptops, and peripherals.
- Support device installations, replacements, configuration, and hardware upgrades.
- Perform Windows imaging and deployment using Microsoft Intune, Autopilot, and other deployment tools.
- Assist with software installations, Office upgrades, and application deployment.
- Provide support for Dell desktops, laptops, and peripheral devices.
- Support VIP users and meeting-room technology.
- Assist with IT asset management, inventory tracking, equipment loans, and asset returns.
- Provide hands-and-feet support to network and server teams.
- Troubleshoot basic network connectivity, cabling, and hardware-related issues.
- Support business events and new technology implementations.
- Maintain accurate ticket records, documentation, and service updates.
- Provide basic user guidance and IT best-practice awareness. Mandatory Technical Skills
- EUC / Deskside / Desktop Support experience (L1).
- Strong knowledge of Windows 10/11 administration and troubleshooting.
- Hands-on experience with Microsoft Office and Office 365.
- Dell desktop and laptop hardware troubleshooting.
- VDI and end-user computing support.
- Microsoft Intune and Mobile Device Management (MDM).
- Windows imaging and deployment using Autopilot / Intune.
- Office 2016/365 upgrades, deployments, and troubleshooting.
- VPN troubleshooting and basic network connectivity support.
- IMAC and hardware/software break-fix activities.
- IT asset management and inventory control.
- Basic SCCM knowledge.
- Basic Mac / iOS support knowledge. Good-to-Have Skills
- Experience with Microsoft SCCM.
- Knowledge of Windows Installer (MSI) and Office security/non-security updates.
- Microsoft Windows 10/11 certifications.
- Mac and iOS troubleshooting experience.
- Knowledge of OneDrive and data migration tools.
- Basic network and server administration knowledge.
- Experience supporting MS Teams and workplace collaboration tools. Additional Requirements
- Conversational German language skills.
- Good verbal and written communication skills in both German and English.
- Previous experience in industrial plants, refineries, or chemical parks is preferred.
- Candidates must have their own laptop, console/patch cables, and necessary technical tools.
- Licensed antivirus software is required.
- Must be legally registered and hold valid work authorization for the country of employment. Mon-Fri, 9-5