Senior Information Technology Support Engineer
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- and third-level support, and ensuring timely escalation and resolution of complex incidents. The role involves managing user accounts and system configurations, monitoring system performance, and maintaining servers, workstations, and related infrastructure. The engineer will collaborate with cross-functional teams to support IT projects, implement best practices in system administration, and assist in documenting procedures, configurations, and troubleshooting steps. This position also contributes to continuous improvement of support processes and user experience through proactive monitoring and feedback. Qualifications Strong Technical Support and Help Desk Support skills, with experience handling multi-tier incident resolution and user assistance. Solid Information Technology and System Administration expertise, including managing operating systems, networks, and IT infrastructure. Advanced Troubleshooting capabilities for hardware, software, and network issues, with a structured approach to root cause analysis. Experience with enterprise tools such as ticketing systems, remote support platforms, monitoring solutions, and IT asset management. Knowledge of security best practices, backups, and disaster recovery procedures in enterprise IT environments. Relevant technical education (e.g., degree in Computer Science, Information Technology, or equivalent practical experience). Professional certifications such as CompTIA A+, Network+, Microsoft, Cisco, or similar are an advantage. Strong communication skills, ability to work collaboratively with diverse teams, and a service-oriented mindset. Fluency in English; German language skills are a plus.
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