Claims Specialist

Claims Specialist Join a values-led organisation where your customer focus, judgement and curiosity truly make a difference. If you’re an experienced claims professional who thrives in a collaborative, empowered environment, this is an opportunity to grow your capability while contributing to a team striving for excellence. Rural Affinity is a place where people are encouraged to learn, develop and bring forward ideas. Our Claims Department is “grounded in purpose, reaching for the sky” — and as we continue to evolve, we invest deeply in our people through technical development, exposure to varied claim types and opportunities to contribute to broader team and process improvements. You’ll be supported by leaders who value initiative, empower thoughtful decision-making and create space for you to refine your technical skills while making a real impact. Opportunity As a Claims Specialist, you will play a crucial role in delivering fair, efficient and customer‑centric end‑to‑end claims management across a diverse portfolio. You’ll work closely with brokers, assessors and internal teams to ensure accurate and timely fulfilment of claims, contributing to Rural Affinity’s vision of being “the obvious choice” for our partners. This role offers meaningful scope to develop your technical capability, enhance your knowledge of policy interpretation, and contribute to a culture of continuous improvement. Transparent communication, proactive engagement and strong customer outcomes will be central to your success. What You’ll Be Doing Managing end-to-end claims with fairness, efficiency and a strong customer service focus. Conducting thorough investigation and information gathering to support sound decision‑making. Interpreting policy coverage accurately and confidently. Managing claim costs in line with policy coverage, limits and delegated authority. Maintaining comprehensive and well‑documented electronic claim files. Identifying and mitigating potential fraud risks. Building and maintaining strong relationships with brokers, service providers and internal stakeholders. Ensuring compliance with regulatory requirements, GICOP and Claims Guidelines. Communicating clearly, concisely and professionally across all touchpoints. Collaborating cross‑functionally with underwriting, finance, compliance and broker management teams to support efficient claims fulfilment. Committing to ongoing personal and professional development. What You Bring Minimum 2 years 3–5+ years’ experience in insurance claims handling across a range of general insurance products. Strong analytical and problem‑solving capability with sound judgement. Excellent communication and negotiation skills. Good working knowledge of industry trends, risks and regulatory requirements. The ability to balance detail with efficiency, ensuring positive customer outcomes. A commitment to ethical decision‑making and regulatory compliance. Relevant qualifications are highly regarded. Who You Are You are solutions‑oriented, empathetic and motivated to deliver the best possible outcomes for customers and brokers. You take pride in detailed, accurate claims management and enjoy contributing to a positive, empowered team culture. You welcome feedback, thrive on continuous learning and bring curiosity and initiative to your work. If you’re looking for a role where you can grow professionally while contributing to the success of a dynamic and values‑based organisation, we’d love to hear from you. Seniority Level Associate Employment Type Full‑time Job Function General Business Industry Insurance #J-18808-Ljbffr