The Sales and Service Experience team are a key enabler of the Banking and Financial Services strategy to focus on its objectives. We have two focus areas, adding capabilities around the assisted customer journey and helping our sellers sell more faster by using technology to help improve the efficiency of sales processes.At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 34 markets and with 55 years of unbroken profitability. You’ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.What role you will play?

Press space or enter keys to toggle section visibilityYou will lead the analysis of complex business requirements and design innovative solutions using Salesforce platform capabilities by collaborating closely with stakeholders to understand their needs and provide expert guidance on best practices. You’ll be leveraging your deep expertise in Salesforce functionality to ensure the successful implementation and optimization of Salesforce solutions to drive business value.You’ll use your in depth experience working on a program that integrates salesforce with digital platforms, designing and supporting the dev’s with how best to integrate with 3rd party systems. Finally, you will work with product teams of those 3rd party systems as the workstream lead and design lead to spot issues outside of our scope and proactively resolve/prevent them.What you offer

Press space or enter keys to toggle section visibilityMinimum 7 years year’s experience of designing salesforce core (sales & service) solutions, with the ability to demonstrate strong understanding of Salesforce platform architecture, data model, and security modelSalesforce Certified Administrator (ADM 201) mandatory; Salesforce Certified Platform App Builder, and/or Salesforce Certified Sales/Service Cloud Consultant preferredProven ability to gather and analyse business requirements, translate them into technical solutions, and communicate effectively with both business stakeholders and development teamProven ability to work as design authority throughout program lifecycle including discovery, design, build and testingExperience with Agile/Scrum methodologies and project management tools such as Jira is a plus.Proven experience designing integrations of salesforce with other platforms such as MDM, or legacy systemsExperience collaborating across multiple teams, technology platforms as a leader in your spaceExperience of designing custom user experiences within the salesforce UI, e.g custom lightning componentsExperience of service design / UX design is advantageous.We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.

About Technology

Press space or enter keys to toggle section visibilityTechnology enables every aspect of our business, for our people, our customers and our communities. Bring your unique perspective and join a global team who is passionate about accelerating the digital enterprise, connecting people and data, building platforms and applications and designing tomorrow’s technology solutions.Press space or enter keys to toggle section visibilityMacquarie employees can access a wide range of benefits which, depending on eligibility criteria, include:Hybrid and flexible working arrangementsOne wellbeing leave day per year and up to five additional days leave based on length of serviceUp to 20 weeks paid parental leave as well as benefits to support you as you transition to life as a working parentPaid volunteer leave and donation matchingRange of benefits to support your physical, psychological and financial wellbeingAccess to a wide range of learning and development opportunities

Our commitment to diversity, equity and inclusion

Press space or enter keys to toggle section visibilityWe are committed to providing a working environment that embraces diversity, equity, and inclusion. We encourage people from all backgrounds to apply for a role regardless of their identity, including gender, race, ethnicity, cultural identity, nationality, age, sexual orientation, gender identity, intersex status, marital or family status, neurodiversity, religion or belief, disabilities, or socio-economic background.If you require adjustments to your working arrangements or the recruitment process, please let us know when applying.

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