Sales Administration Officer

vor 3 Wochen


Gold Coast City, Österreich at Vollzeit

As a leading distributor to the exciting & fast‑paced hospitality industry, Reward Hospitality is a game changer with 27 locations nationwide, offering a full‑service solution to our customers with an unmatched product, service & digital offering. The Opportunity We are seeking a motivated and adaptable Sales Administration Officer to join our highly collaborative National Sales Administration Team. This full‑time position, based at our head office in Yatala, will play a pivotal role in ensuring seamless operations and enhancing business outcomes through efficient management of customer portals, pricing, rebates, contracts, sales analysis and reporting. What you'll be doing Manage online customer portals, including logins, approvers, product files, templates, contract pricing, assist in integrating new customers into portals/EDI systems and provide troubleshooting support to ensure seamless operations. Manage accounts in Pronto (rep code conversions, customer territory conversions, market flags) in line with company policy and ensure conversions are actioned in the correct accounting period. Approve quotations, maintain new and existing contracts, rebates, special price agreements, and ensure correct value is loaded in Pronto. Maintain external customer platforms (e.g. Purchase Plus, Coupa, Zycus, Ariba), manage product, images and pricing catalogues, and conduct transactional reconciliations. Manage Customer and Territory Manager account enquiries via inbound and outbound calls and high‑volume ticket/email enquiries. Prepare timely sales reporting, quarterly business reviews, analyse business evolution, sales growth and identify gaps in customer and segment penetration. Analyse information to provide advice and make sound commercial decisions that enhance business outcomes. Prepare and manage Customer Supply Agreements and Chemical & Dispenser Agreements, ensuring compliance with company terms and conditions, and monitor customer usage to maintain agreements. Listen actively to internal and external customer feedback, identify customer needs, provide appropriate solutions and advice to ensure positive resolution and experience. What we seek Intermediate knowledge and experience with Microsoft Excel Experience with Business Intelligence tools (e.g. Cognos) with strong analytical skills for in‑depth sales analysis Proficiency in data manipulation and development of commercial analysis to support business decisions Strong communication and the ability to engage effectively with sales management to make sound commercial decisions Ability to build and maintain strong customer relationships with a service‑oriented approach Excellent organisational skills with the ability to multi‑task and maintain service level agreements High attention to detail and capability to identify solutions and solve problems efficiently Self‑motivation with a strong team focus and the ability to work collaboratively in a fast‑paced environment Why work for Reward Hospitality? Hybrid work model, with WFH opportunities once initial training requirements have been fulfilled Further training and study opportunities A friendly and supportive team environment Staff discounts across major retailers and suppliers Salary Sacrificing Onsite parking How to Apply If you are interested, we'd love to hear from you To apply, please click the 'Apply Now' button to submit your cover letter and resume. #J-18808-Ljbffr


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