Service Coordinator

vor 18 Stunden

City of Greater Dandenong, Österreich Ingersoll Rand Compressor Systems & Services Vollzeit

Customer Service Coordinator - HospEquip Location: Melbourne, Victoria, Australia Job Summary Liaise with customers to facilitate the timely and efficient provision of products and services and provide operational support for the Customer Care Centre including clerical and administrative responsibilities. Clerical Initiate AirCover service due requirements and action accordingly Raising appropriate system requirements to implement and action AirCover and breakdown servicing Allocate Air Cover jobs via the Regional Service Coordinator Ensure credit terms and COD requirements are met Assist with incoming phone inquiries Establish and maintain sound working relationships with customers Report potential new Air Cover clients Create system requirements for new and/or updated contracts/agreements Maintain a strong liaison/communication with the Regional Service Managers regarding customer service complaints Run appropriate service reports and action as necessary to ensure a smooth flow of all functional requirements within the Customer Care Centre Operations Responsible for supporting and maintaining high quality customer relationships Provide operational support to Regional Service Manager & Supervisor Provide internal & external customer support relating to enquiries and requests Serve as the first point of contact for Service customers Maintain and provide high quality phone presentation to all customers Provide full back‑up support in the absence of the Regional Service Coordinator Other duties as required and agreed to achieve the highest quality service Quality Support company objectives in accordance with ISO 9001 quality accreditation Health & Safety Environment Ensure the working environment is safe at all times and activities conducted are safe and don’t harm self or other employees Eliminate risks in the working environment by conducting housekeeping, risk assessments and working with the line manager to mitigate hazards Take a leading role in safety risk assessment and audit Implement procedures for safety of others through the appropriate operation of equipment before ascertaining correct procedures and usage of personal (e.g. safety glasses, etc.) and technical equipment Requirements Demonstrated verbal and written communication skills Demonstrated PC skills (SAP, Lotus Notes, Excel, Word and databases) Ability to meet deadlines and organise work priorities Demonstrate a flexible and “can‑do” attitude Able to work on agreed initiatives with minimal support Prior experience in Customer Care Centre preferred but not essential Demonstrated analytical skills Focused on achieving agreed targets Demonstrated ability to undertake research and source appropriate parts information Highly developed organisational skills Self‑starter, able to work under time constraints, detail‑oriented and capable of multi‑tasking Year 12 Senior Secondary Certificate of Education Must be proficient in Microsoft Office software Experience in accounting, MS Outlook and SAP preferred Seniority level Entry level Employment type Full‑time Job function Other Industries Machinery Manufacturing #J-18808-Ljbffr

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