Retail Store Manager

vor 2 Wochen


Melbourne, Österreich Kuwaii Vollzeit

About Us :

Established in 2008 by designer Kristy Barber, Kuwaii is duly esteemed for making beautiful, intelligently designed clothing and footwear for women.

Kuwaii is an inimitable alternative to mass-produced fashion. Made in Australia, Melbourne to be precise, each article is meticulously designed to last and to be cherished.

Refined, detailed, and romantic, form and function find accord in modern shapes, clean lines, and impeccable tailoring. Our three immaculate, light-filled Kuwaii stores can be found in Brunswick, Fitzroy, and Melbourne's Cathedral Arcade, at the foot of the iconic Nicholas Building.

About You :

  • Fashion or related tertiary education considered advantageous
  • Knowledge of the following software is advantageous:
  • VEND Point of sale
  • Microsoft office package
  • Trello

Position Summary :

We are looking for a passionate, committed and incredible sales expert to join our team in the role of Store Manager. You will be passionate and enthusiastic about Kuwaii product, our slow fashion values and delivering exceptional service to our very loyal customer base in addition to being highly efficient in managing the day to day operations of our store & your team.

The successful individual will be exceptional ambassadors for our brand, have previous management or assistant manager experience and be analytical and creative in their approach.

If you are highly motivated and have proven leadership qualities we’d love to hear from you

Key Requirements :

  • At least one years of managing or assistant managing a boutique retail store
  • Proven successful experience in store management
  • Proven sales philosophy
  • Powerful leading skills and business orientation
  • People and customer management skills
  • Strong organisational skills
  • Good communication and interpersonal skills
  • Ability to lead and mentor staff
  • Ability to propose innovative ideas to increase market share

Job Responsibility :

As a role model for the team and business, you will need to demonstrate superb sales leadership skills in respect to building your personal customer base and VIPs, driving customer retention rates & up-selling to ensure that all sales opportunities are maximised, while ensuring that the "Kuwaii Why" is maintained and communicated at all times. As a leader you will take ownership in leading your team, ensuring that they have exceptional brand and product knowledge while also ensuring that they deliver the highest level of customer service. You will be responsible for building a highly motivated team while providing the General Retail Manager and Designer with information and industry expertise in relation to customer needs. We expect that you drive and implementing strategies to maximise product performance by leveraging visual merchandising, staff training and customer service.

  • Maintain the highest level of customer care and operational performance of your boutique.
  • Consistently drive sales through communication and motivation.
  • Uphold the KUWAII brand by providing leadership, coaching and performance feedback to all team members.
  • Effective management of inventory and financials, loss prevention and average sale amount.
  • Work with and provide feedback to the Manager and Designer/Owner to strategically improve customer experience, product and services.
  • Develop an understanding of the customer profile for the store to enhance up-sells, promotional opportunities and increase sales.
  • Manage VIP customer engagement, nurturing existing VIP clientele and generating new VIPS.
  • Maintain consistent communication levels with internal and external customers, head office and other stores.
  • Provide feedback on opportunities on product and seasonal store buys.
  • To lead by example in the level of customer care and company culture.
  • Maintain a consistently exceptional level of presentation and set an example to our other team members.
  • Manage Kuwaii corner and other events in store.

Job Functions :

Store management

Job Benefits :

We are offering to invest in the continual growth and development of your career, an inspiring work environment with a fabulous all-female team, and the opportunity to work with an amazing, locally made product every day.

  • Monday to Friday hours for work-life balance
  • Generous discounts on Kuwaii stock.
  • Early access to our sample sales.
  • Put your friends and family on our in-store and online discount list.
  • Career mentorship from within our all-female management team.
  • Amazing, positive team culture.

We encourage people of Aboriginal and Torres Strait Islander background, people from culturally diverse backgrounds and identities, LGBTIQ+ people, and people with a disability to apply.

Selling Point :

Work in an inspiring work environment with a fabulous team, and an amazing, locally made product

Contact :

Kristy Barber



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