Lead, Process Improvement
vor 1 Woche
Lead, Process Improvement Join Greater Western Water as a Lead Process Improvement (Fixed Term, 12-month role, Footscray based, Hybrid). Applications close Friday 12th December 2025. Benefits Flexible work arrangement with a balance of on‑site and WFH Free onsite parking (subject to availability) Gender neutral, 16‑week parental leave available from commencement Monthly work‑life balance day off (if full‑time) Free income protection and salary continuance insurance Access to corporate health insurance deals with major providers Wellbeing, prayer and sensory rooms in the Footscray and Sunbury office Opportunity As Lead Process Improvement, you will drive operational excellence across billing and collections. You will design end‑to‑end process improvements, embed them with clear documentation, and use insights from quality, risk and customer feedback to simplify work, strengthen compliance, and improve outcomes for customers. Responsibilities Develop a prioritised process improvement roadmap across billing and collections. Lead analysis of current‑state billing and collections processes, collaborating across teams to assess technology, people and control impacts. Design future‑state processes, controls and compliance pathways to improve operational stability. Work with content writers to translate agreed processes into clear procedures, guides and work instructions. Ensure Voice of the Customer and frontline feedback are central inputs to all redesign activities. Provide expertise, guidance and coaching to leaders and teams to lift process discipline and continuous improvement capability. Create, manage and govern the Continuous Improvement Knowledge Hub to capture, update and sustain local processes. Skills & Experience Extensive experience as a process analyst on complex, technology‑ and change‑driven projects. Proven expertise in Business Process Re‑engineering and applying industry‑standard documentation techniques (e.g., swim‑lanes). Strong track record of producing high‑quality process documentation (process maps, workflows, detailed procedures). Skilled in process mapping to depict AS‑IS and TO‑BE solutions. Experience with Lean Six Sigma or similar improvement methodologies. Exceptional analytical and data interpretation skills. Excellent written and verbal communication skills, able to engage stakeholders at all levels. Collaborative team player with strong interpersonal skills for cross‑functional engagement. Previous experience working in Agile environments, preferably across operational areas. Experience in regulated industries, public sector or utilities is preferred but not essential. #J-18808-Ljbffr
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Lead, Process Improvement
vor 2 Wochen
City of Melbourne, Österreich Greater Western Water VollzeitGWW is a Victorian government owned water corporation that provides an essential service to some of the fastest-growing communities in Australia, stretching from Melbourne’s CBD to Lancefield in the north and Bacchus Marsh in the west. Click here to learn more We embrace flexibility and connection with a balance of on-site and WFH Free onsite parking...
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Lead, Process Improvement
Vor 7 Tagen
City of Melbourne, Österreich Greater Western Water Limited VollzeitFixed Term, 12-month role Footscray based Hybrid role About Greater Western Water We're water... and more. GWW is a Victorian government owned water corporation that provides an essential service to some of the fastest-growing communities in Australia, stretching from Melbourne's CBD to Lancefield in the north and Bacchus Marsh in the west. Benefits We...
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Business Process Improvement Lead
vor 3 Wochen
City of Melbourne, Österreich Oxfam Australia VollzeitJoin to apply for the Business Process Improvement Lead role at Oxfam Australia This range is provided by Oxfam Australia. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range A$98,535.26/yr - A$98,535.26/yr Salary : $98,535.26 plus superannuation, superior leave benefits, and access to a...
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Lead Process Improvement – Billing
vor 1 Woche
City of Melbourne, Österreich Greater Western Water VollzeitA Victorian government-owned corporation is seeking a Lead Process Improvement professional to drive operational excellence across billing and collections. The ideal candidate will lead process improvements, collaborate with teams to enhance documentation, and ensure compliance while simplifying workflows. This role requires extensive experience in process...
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Process Improvement Lead
vor 2 Wochen
City of Launceston, Österreich Strait Link People Hub VollzeitIntroduction About Strait Link Strait Link has a proud history as a vital link in the supply chain between Tasmania and the Australian mainland. As an end-to-end logistics provider our people - on our vessels at ports at our depots and warehouses and in our trucks and offices - play a vital role connecting Tasmanian businesses and communities. Through daily...
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Lead Process Improvement: Billing
Vor 7 Tagen
City of Melbourne, Österreich Greater Western Water Limited VollzeitA Victorian government-owned water corporation is looking for a Lead Process Improvement specialist to drive operational excellence in a hybrid role based in Footscray. You will develop a process improvement roadmap, lead analysis to enhance billing processes, and ensure customer feedback is central to redesign efforts. The successful candidate should have...
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Lead Process Improvement: Billing
vor 1 Woche
City of Melbourne, Österreich Greater Western Water VollzeitA leading water utility company is seeking a Lead Process Improvement to drive operational excellence across billing and collections in a hybrid role based in Footscray. The ideal candidate will have extensive experience in process analysis and improvement methodologies, be a collaborative team player, and possess exceptional analytical skills. This position...
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Process Improvement Analyst: Lead Change
vor 2 Wochen
City of Melbourne, Österreich IXOM VollzeitA global leader in chemical solutions is seeking a Business Analyst to drive process optimisation and engage with stakeholders. This role involves analysing processes, supporting improvement initiatives, and maintaining documentation. The ideal candidate will have a degree in business analytics or related fields, relevant experience, and strong analytical...
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Senior Process Analyst
Vor 7 Tagen
City of Melbourne, Österreich Adaps VollzeitA consulting company in Melbourne is seeking a Business Analyst with over 5 years' experience in process design and continuous improvement. The role involves leading workstreams, facilitating workshops, and collaborating across teams to enhance operational efficiency. Candidates should possess strong knowledge of banking, particularly in business banking and...
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Operational Excellence
vor 2 Wochen
City of Melbourne, Österreich Fire Rescue Victoria VollzeitA public safety organization in Victoria is seeking a Continuous Improvement Co-Ordinator to enhance customer journey efficiencies. The successful candidate will identify and implement process enhancements, work closely with teams, and ensure best-in-class service delivery. Candidates should possess a Bachelor of Business, experience in process improvement,...
