Transport Program Manager, 3P Transportation

vor 2 Wochen


City of Melbourne, Österreich Amazon Vollzeit

Transport Program Manager, 3P Transportation – Melbourne, Victoria, Australia Amazon is looking for a dedicated Transport Program Manager to enhance our delivery promises and improve the delivery experience for customers across Australia. This role will lead continuous improvement initiatives across carrier, fulfillment, technical, customer service and retail teams. Key Responsibilities Oversee and improve aspects of last‑mile transportation carrier management including operations excellence, performance management, escalations, carrier relationship and contract negotiations. Identify, analyse, review and lead network improvement initiatives for existing and new logistics solutions with cross‑functional stakeholders, optimising for capacity, quality, speed, delivery experience, concessions and cost over the long term. Generate and review relevant and actionable transportation metrics, driving improvements and automation over time. Prepare and lead operations calls, business reviews, and customer service workshops as needed. Coordinate and communicate transportation planning and forecasts with carriers to ensure sufficient capacity. Support both daily operational activities and large, complex and cross‑functional projects. Work with internal and external stakeholders to improve customer experience in Last Mile. Review and manage transportation escalations, identifying and implementing corrective actions where required. Basic Qualifications 3+ years of program or project management experience. 3+ years of working cross‑functionally with tech and non‑tech teams. 3+ years of defining and implementing process improvement initiatives using data and metrics. Bachelor's degree. Advanced Excel skills (Pivot tables, VLOOKUPs) and SQL. Experience defining program requirements and using data and metrics to determine improvements. Preferred Qualifications 3+ years of driving end‑to‑end delivery and communicating results to senior leadership. 3+ years of driving process improvements. Experience in stakeholder management, dealing with multiple stakeholders at varied levels. Experience building processes, project management, and schedules. Acknowledgement Of Country In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. IDE Statement Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. #J-18808-Ljbffr



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