Hospitality Manager

Marriner Group is seeking a highly motivated and dynamic Hospitality Manager to lead the delivery of outstanding large-scale events across our iconic venues, including the Plaza Ballroom and Forum Melbourne. This is a unique opportunity to combine your passion for hospitality with a commitment to excellence, lead a vibrant hospitality team, and play a key role in shaping memorable guest experiences while fostering a positive, high-performing team culture. About the Role As Hospitality Manager – Events, you’ll play a pivotal role in bringing event plans to life. Reporting directly to the Hospitality Operations Manager – Events & the Director of Hospitality, you’ll be at the heart of the action, running the show from pre-event briefings to the final farewell. You’ll manage event operations end-to-end, coordinate teams across service, kitchen, and technical departments, and ensure every moment runs seamlessly. While there’s planning and preparation involved, this is a front-line leadership role: you’ll be the key point of contact during events, leading from the floor, resolving issues in real time, and making sure every guest leaves with a lasting impression of Marriner Group hospitality at its best. This is a full-time position, typically rostered Tuesday to Saturday, with flexibility required to work outside these days based on event schedules and operational needs Key Responsibilities Oversee event day operations, including setup, service, and pack down, ensuring operational excellence and adherence to event briefs. Lead front-of-house service standards for food, beverage, and guest experience, maintaining timing, presentation, and flow. Collaborate on staffing allocation and rostering, ensuring labour targets are met. Maintain venue standards, including cleanliness, stock, and equipment. Proactively plan for upcoming events, including administration, stock, staffing, and special requirements. Respond to last-minute changes and challenges with composure and positive problem-solving. Lead, train, and mentor Supervisors, Team Leaders, and General Assistants, fostering a positive and inclusive team culture. Conduct pre-event briefings and provide real-time coaching to uphold service quality. Promote a ‘People First’ mentality through staff training and service. Oversee stock control and complete monthly stocktakes and weekly sales trackers. Ensure compliance with legal, OH&S, and RSA requirements. Serve as the key operational contact between Head Office, Kitchen, Technical Teams, Logistics, Venue Presentation, Security, and other departments. About You You have proven experience managing high-end, large-scale events, confidently delivering seamless fine dining service for 550+ guests and cocktail events for up to 1,700 attendees with precision, poise, and attention to detail (minimum 3 years). Strong leadership presence with the ability to command and lead the floor confidently. Excellent communication and problem-solving skills under pressure. Keen eye for detail and commitment to high standards of presentation. Collaborative team player focused on consistency and guest satisfaction. Strong time management and adaptability in fast-paced environments. Proficiency in Microsoft 365 and other digital tools is advantageous, supporting effective communication, planning, and operational efficiency. Current Responsible Service of Alcohol (RSA) First Aid certification (preferred). Why Marriner Group? Deliver extraordinary events in Melbourne’s most prestigious and iconic heritage-listed venues. Be part of a passionate, supportive, and high-performing team. Opportunities for ongoing learning and professional development, with potential for future growth. Enjoy access to staff benefits, including occasional complimentary tickets to world-class performances across our venues. Access to our Employee Assistance Program (EAP) for wellbeing and personal support. Competitive remuneration and benefits. Ready to lead Melbourne’s most memorable events? Apply now with your resume and a cover letter outlining your experience and passion for hospitality management. #J-18808-Ljbffr