Junior IT Support Engineer

vor 3 Wochen

Council of the City of Sydney, Österreich CEA Vollzeit

CEA is the leading distributor for world-renowned capital equipment brands JCB agricultural and construction equipment, Atlas Copco, Ditch Witch and Dynapac. Supplying a diverse range of equipment to a wide variety of industries CEA actively supports customers in the construction, agriculture, government, infrastructure, defence, waste management, mining, civil works, utility maintenance, and recycling sectors. Offering extensive sales, parts and service support through our network of branches and dealers CEA is committed to ensuring the highest standards when it comes to supporting the needs of our growing customer base. PART OF THE CFC GROUP OF COMPANIES – Think Safe Act Safe. We’re looking for a proactive and customer-focused Junior IT Support Engineer to join our IT team on a 12-month fixed term contract. If you’re passionate about helping people, solving technical problems, and growing your IT career, this is an excellent opportunity to gain hands‑on experience across a wide range of technologies. About the Role As a Junior IT Support Engineer, you’ll be the first point of contact for technical support across the organisation. You’ll provide assistance, troubleshoot hardware and software issues, manage user accounts and access, and help ensure smooth operation of our devices, applications and core IT services. You’ll also assist with system checks, documentation, and occasional IT projects. Provide first‑level support, logging and prioritising tickets across phone, email, and in person. Troubleshoot common Windows/M365, hardware, and network issues, escalating when required. End User Device Management Deploy, configure and maintain laptops, desktops, mobiles and tablets. Perform basic hardware fixes and maintain accurate asset records. Accounts, Access & Security Create and manage user accounts and access across AD/Entra ID and M365. Support password resets, MFA setup and general security practices. Systems & Administration Support Assist with routine system checks, software installs and licence management. Support meeting room technology and AV setups. Maintain accurate ticketing records and update IT documentation. Identify recurring issues and contribute to process improvements. Other Responsibilities Assist with IT projects, office moves and general IT tasks as required. What We’re Looking For 1–2 years’ IT support experience, with solid troubleshooting skills and knowledge of Windows, M365, AD/Entra ID and basic networking. Strong communication, customer service and organisational skills, with a willingness to learn and grow. Experience with ticketing systems, Intune/MDM, remote support tools or ITIL practices is a bonus. IT‑related qualification (or equivalent experience), with Microsoft Fundamentals/ITIL Foundation desirable. Friendly, reliable team player who is detail‑oriented and handles confidential information appropriately. 12‑month fixed term contract Full‑time, 38 hours per week Based at Horningsea Park, with occasional travel Salary based on experience Why Join CEA? Ongoing professional development and factory‑based training Reward and recognition programs Family‑owned, growing company with genuine career pathways locally & nationally Supportive and friendly team environment Employee assistance and wellbeing program (for you and your household) #J-18808-Ljbffr

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