Head of Settlements

Toyota Finance Australia (TFA) is the country's largest automotive financier. Our past gives us credibility and knowledge. But it's what the future holds, and how we can make the world a better place, that excites us. It's not just about technology but what it can do for people. In Australia there are two separate businesses: Toyota Motor Corporation Australia (TMCA) and Toyota Finance Australia (TFA). While we work closely together, TMCA focuses on vehicles and here at Toyota Finance Australia our priority is to provide finance, insurance and fleet management. At TFA we're committed to empowering our customers to get into their new car and onto the road. We're also passionate about, and committed to, our people. Our philosophy of Here To Move You represents our commitment to not only move our customers, but help our employees grow. Your success at TFA is important to us, and we pride ourselves on a work culture that supports and rewards people. From partnering with you to support your career growth, to providing you with opportunities to learn, improve, feel engaged and appreciated, we celebrate our people and the difference they bring. We strive to create a workplace that not only gives equal opportunities to people of all backgrounds and abilities but supports them to reach their full potential. We're working towards a future where we look out for each and our planet. Where we enrich lives with the safest and most responsible ways of moving. This is the kind of tomorrow we're imagining here at TFA. Join us and help drive the future. What you'll contribute to The Head of Settlements & Fulfilment will be based at our flagship hybrid agile Operations Centre in Scoresby, Melbourne. This is a rare and exciting opportunity for an influential operational leader to lead the strategy, leadership and management of the Settlements & Fulfilment function, overseeing the retail and fleet settlements, retail pre-verification, originations support teams and retail and fleet PPSR. This teams focus is to deliver exceptional and efficient service to our retail and fleet customers by supporting the Dealer Distribution and Direct Distribution departments. This role is influential in working with the Head of Lending to establish the strategic business direction for retail and fleet Lending and the required operating rhythm to enable customer solutions for originations. You will be accountable for the development and implementation of strategy in regards to systems, processes and people necessary to deliver and support an industry leading Lending service together with creating ongoing efficiencies to drive value for the business. Through voice and written channels, this role oversees the end-to-end originations-related activities ensuring that our focus is around delivering quality service in every interaction. As an integral part of the leadership team in Originations, you will lead the team for performance, develop capability and coach for success. You will be responsible for delivering superior management and guidance to a team of people leaders and experts ensuring business outcomes such as SLAs and the department Balanced Scorecard and Hoshin brief initiatives are achieved. You will be responsible for ensuring that the department operates within the approved company and divisional polices and procedures, that these are up to date and accurate, and within the business risk appetite. Additionally, you will work collaboratively with other Operations Heads of Department to successfully lead strategic planning discussions which enable the Operations division to minimise losses, improve recoveries and reduce cost to serve. Minimum 7 years' accumulative experience in Operations Management, overseeing large, fast paced teams. Experience in call centre, back office or front of house administrative teams Understanding of retail lending requirements, credit risk policies and compliance requirements. Strong influencing and communication skills, written and verbal communication skills. Proven ability to develop effective and trusted relationships across all levels of the business, internal and external. Strong negotiation, analytical and problem-solving skills Life at Toyota & What we offer you We pride ourselves on a work culture that supports and rewards people. From development programs to recognition programs, we make sure everyone at Toyota Finance Australia lives their best possible life. After all, our people are our greatest assets. Flexible hours and workspaces 26 weeks paid primary carers leave & 8 weeks paid parental leave for secondary carers Wellness facilities & Employee Assistance Program (private coaching available to you and your family) Paid volunteer days to support your community / Employee Community Grants Fund Employee Car Benefit Scheme Building a great place to work You're welcome to find out more by visiting our careers page: We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are happy to adjust the recruitment process for your accessibility requirements. Please contact us and let us know your preferred type of communication and we will be in touch as soon as possible to discuss your requirements. Toyota is an endorsed employer for all women. Please review the Work180 website for further information. Come with us and help create the future. #J-18808-Ljbffr