Business Analyst

Where people come first and possibilities follow About the Opportunity We’re looking for a proactive and detail-oriented Business Analyst – Guidewire Implementation to join our team on a 14-month fixed-term contract , with the potential for extension based on project needs and performance. This role offers a hybrid working model and sits within our Strategy Implementation & Change team, supporting the successful delivery of one of Adica’s most significant transformation programs. As a key liaison between business stakeholders and delivery teams, you’ll play a critical role in eliciting, analysing, and documenting business requirements to ensure solutions are aligned with both operational needs and strategic objectives. You’ll work closely with internal teams and external partners to support process mapping and validation activities across Guidewire Insurance Suite implementations including PolicyCenter, BillingCenter, and ClaimCenter. What You’ll Be Responsible For Facilitating workshops and stakeholder interviews to understand business needs, issues, and expectations. Analysing data, processes, and systems to clearly articulate findings and support informed decision-making. Identifying, gathering, and documenting business requirements and translating them into technical specifications. Defining clear acceptance criteria and supporting the development of test plans and cases. Collaborating with Guidewire delivery teams to ensure processes are understood and implemented correctly. Supporting end-user training and providing post-implementation support. Monitoring and communicating progress of change requests to manage stakeholder expectations. Preparing and maintaining high-quality documentation to support delivery transparency and governance. Contributing to continuous improvement in business analysis practices and stakeholder engagement. What You’ll Bring Solid understanding of general insurance operations, standards, and regulatory requirements. Extensive experience as a Business Analyst, with a proven ability to manage large-scale business change initiatives. Strong interpersonal and written communication skills, with a proactive approach to problem-solving. Proficiency in business analysis tools and techniques, and the ability to coach others to deliver high-quality outcomes. Experience working with systems and data, with the ability to quickly learn and adapt to new platforms. Familiarity with Guidewire modules (PolicyCenter, BillingCenter, ClaimCenter) is highly desirable. Understanding of Agile delivery practices and tools (e.g. JIRA, Confluence). Experience working with cross-functional teams and external vendors. Ability to apply holistic, tactical, and strategic thinking to guide decision-making and solution design. Experience in the insurance industry or other regulated environments is advantageous. Why You’ll Love Working at Adica Big discounts on car insurance for you and your family 14 weeks Paid Parental Leave for all parents, plus superannuation on both paid and unpaid leave (up to 52 weeks) Quarterly Wellbeing Leave days and the ability to swap Public Holidays A supportive Wellbeing Program and year-round employee events Monthly recognition awards and annual Excellence Awards Strong culture of internal progression and career development Access to the Go1 learning platform with thousands of courses Leadership development with Hello Monday to support your growth Hybrid working model – the best of both worlds Employee Assistance Program (EAP) free, 24/7 support for you and your family …and more, because your wellbeing truly matters to us Who We Are Adica Insurance is an Australian-operated and regulated general insurer, backed by the global strength of the MS&AD Insurance Group, one of the world’s top 20 insurance and financial services groups. Adica exists to make insurance more human, more helpful, more transparent, and more empowering for our customers. We support our people with the same care and clarity. Together, we’re creating a workplace where people thrive, teams collaborate, and customers feel truly supported. What to Expect from Us We’re committed to creating an inclusive and accessible workplace. Once you apply, our Talent Team will review your application. If you're shortlisted, we'll reach out for a phone chat, followed by one interview. We’ll keep you updated throughout because clarity matters. If you require any adjustments during the recruitment process, please let your recruiting contact know when they first reach out. #J-18808-Ljbffr