Store Manager

Store Manager – WA Pool Warehouse Position : Store Manager Employment Type : Full-Time Reports to : General Manager Location : Multiple WA Pool Warehouse stores (Perth metropolitan and regional locations) About WA Pool Warehouse WA Pool Warehouse is Western Australia's trusted name in swimming pool and spa retail, chemicals, equipment, servicing, and installations. We pride ourselves on expert advice, exceptional customer service, and helping West Australians enjoy their pools year-round. About the Role This is a hands‑on leadership role where you own the performance and culture of your store. You'll lead a small, energetic team, deliver outstanding customer experiences, hit sales targets, and keep the store running to the highest standards – all while supporting the broader WA Pool Warehouse network when needed. Key Responsibilities Full accountability for recruiting, rostering, onboarding, training, and developing casual team members Conduct regular 1 : 1s, weekly feedback sessions, and formal performance reviews Champion the WA Pool Warehouse Guiding Behaviours and Code of Conduct Run ongoing training on product knowledge, water testing, chemical safety, and customer service Support other stores with training, cover, or peak‑season assistance as required Foster a positive, inclusive, and high‑performing team culture Customer Experience & Sales Deliver (and ensure your team delivers) world‑class, memorable service every single time Personally handle phone, email, and online enquiries promptly and professionally Drive sales growth both in‑store and online to meet and exceed budgets Provide expert water testing and pool chemistry advice Actively upsell, cross‑sell, and build long‑term customer loyalty Oversee click‑and‑collect, online order fulfilment, and delivery processes Installation & Service Support (where applicable) Coordinate smoothly with customers and installation / delivery teams Jump in to assist on‑site with installations or service jobs when needed Maintain immaculate store presentation, cleanliness, and safety standards Manage stock rotation, pricing accuracy, promotional signage, and regular stocktakes Keep the store fully stocked and merchandised to company standards Safety, Compliance & Administration Complete daily / weekly OHS checks, chemical safety compliance, and incident reporting Handle daily banking, EOD reconciliations, payroll, leave, and all required reporting Use company systems confidently (POS, stock software, rostering / payroll platforms) Key Performance Indicators (KPIs) Store audit = 85% | Mystery shopper "exceeds" rating | Sales budgets met / exceeded 100% OHS & chemical safety compliance | Zero preventable incidents or stock loss High customer return rates and glowing Google / Facebook reviews Positive team culture with low staff turnover About You – Essential Minimum 2–3 years proven retail management or supervisory experience Strong leadership skills and experience managing casual teams / rosters Outstanding communication, problem‑solving, and organisational abilities Physically capable of regular heavy lifting kg bags / drums Intermediate computer skills and quick to learn new systems Full availability for weekends and public holidays (especially spring / summer peak) Flexibility to travel and work across multiple WA locations when required Current WA driver's licence + reliable vehicle Current National Police Clearance (or ability to obtain) Highly Regarded Swimming pool / spa retail or industry experience Pool water chemistry knowledge or pool technician background Experience with Retail Express or similar POS systems What We Offer Competitive salary package + performance bonuses Comprehensive training and ongoing development Career progression opportunities within a growing WA family‑owned business Staff discounts on pool chemicals, equipment, and servicing Supportive leadership team and a fun, fast‑paced environment To Apply Send your resume and a brief cover letter telling us why you're the perfect fit to #J-18808-Ljbffr