Field Service Technician

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future. At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible. Introduction We are seeking a Field Service Technician to join our Service Operations Support team. You will be responsible for providing hands on mechanical service work to our clients and being the technical liaison between the client, product division and our sales team. Your role plays a crucial part in performing and coordinating service activities relating to our machines, spares and wears - keeping our clients operating at full capacity. This position is located in Mackay, and you will report to the Service Operations Supervisor - Mackay. Team you belong to You will join a team who provides support for Screens and Pumps. We work closely with our internal stakeholders, such as the Sales Area Mangers, workshop team and technical support. Our team culture is positive and we work well together as a team. What you’ll do Complete field machine inspections Provide hands-on mechanical service work in the field to Metso customers Provide technical liaison services between customers, product divisions and sales personnel Perform technical evaluations and analyse equipment and machine component failures Understand drawings and schematics to ensure correct processes are followed Supervise and oversee Field Service projects on customer sites Escalate questions and analysis to Technical Support and Engineering Support quotation work by providing scope of work, initial planning and costing information Promote products and services to customers Prepare post site reports, timesheets and expenses after site visits Promote Technical Support value add and support Technical Support Teams Some Interstate and some international travel may apply. This role comes with some physical work requirements. Who you are A Mechanical trade qualification from college or technical school, OR Three to six years relevant experience and/or training Demonstrate understanding and compliance to safety regulation and standards Physically fit and able to pass a medical, with no site restrictions to perform duties Excellent communication and interpersonal skills Ability to read and interpret mechanical schematics Ability to travel within short notice Understanding operating and maintenance instructions, and procedure manuals Ability to read and understand a variety of written instructions Ability to complete basic engineering calculations such as basic algebra, geometry etc. Provide standard hand tools applicable to task Current driver’s license Desirable Basic rigging and dogging understanding Ability to write routine reports and correspondence (Word, Excel) How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability. Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change. Metso is headquartered in Espoo, Finland. At the end of 2024 Metso had close to 17,000 employees in around 50 countries, and sales in 2024 were about EUR 4.9 billion. Metso is listed on the Nasdaq Helsinki. metso.com #J-18808-Ljbffr