Case Manager

Why join Launch Housing Launch Housing is an independent Melbourne based community organisation passionately committed to ending homelessness. From providing high quality housing and an innovative range of support, education and employment services, we bring solutions to homelessness under one roof for thousands at risk of, or experiencing the crisis and trauma of homelessness. With over 400 staff working across 16 locations in metropolitan Melbourne, we combine direct action with advocacy, research and innovation to drive widespread change. Our people are the backbone of our organisation and supporting their wellbeing and professional development is critical to our ability to help our clients and the community. We value lived experience and diversity in our staff, and provide high-quality training & supervision, wellbeing days, access to an Employee Assistance Program and much much more to ensure your career with us is fulfilling. Don’t just walk past homelessness. Join the solution. Our permanent and fixed-term employee benefits include: Contributing to useful and rewarding work and giving something back to the community Wellbeing days, ceremonial leave, carers leave and study leave Flexible working arrangements Purchased leave 17.5% leave loading 8 weeks’ gender neutral paid parental leave after 12 months of service for both the primary and secondary carer Training and career growth opportunities across Launch Housing A portion of your income can be tax-free by salary packaging your personal expenses Additional tax-free salary packaging on dining and accommodation expenses Positive, supportive and progressive work environment About the opportunity This position provides support to clients of Launch Housing who are experiencing addiction and/or dependence. This could range from a one-off harm reduction session, right through to long-term case management. The successful candidate will also be responsible for contributing to a world-class harm reduction program. At Launch Housing, we believe that leadership is not defined by position or title – but by the mindset you bring and the actions you take. We also believe that leadership is learnable – that there is a body of knowledge, skills and dispositions associated with leadership that can be learned. The Launch Housing Leadership Framework outlines the key expectations and behaviours required for effective leadership at every level. This role is aligned to the Leading Self proficiency level within the framework, reflecting the responsibility to demonstrate professionalism, personal accountability, self-awareness, and continuous development. This is a permanent part-time 0.6FTE role based at Southbank, open to external and internal candidates. As part of our commitment to increasing Aboriginal and Torres Strait Islander employment, Aboriginal and/or Torres Strait Islander candidates will be given priority consideration. All other candidates are welcome to apply. This approach is a special measure under section 12 of the Equal Opportunity Act 2010 (Vic), designed to promote substantive equality. What you'll be doing: Supporting a self‑determined caseload of voluntary clients to identify and achieve AoD related goals. Completing AoD screening/assessment tools and supporting clients in accessing residential and community‑based support services. Developing Individual Treatment Plans (ITP's) collaboratively with clients. Supporting complex clients through the life of their treatment plan. Providing harm‑reduction based information sessions to at risk clients. Providing education and training sessions to staff of Launch Housing. Providing secondary consults to Launch Housing staff and other external agencies. Contributing to the ongoing operation of a (secondary) NSP, and a world‑class harm‑reduction program. What we're looking for (key selection criteria) Have a relevant tertiary qualification which meets the minimum standard qualifications to work in the AOD Sector (eg. Certificate IV in AOD or AOD competencies) or a willingness to obtain these qualifications. Demonstrated experience in client facing human services, social work or other relevant discipline, with a preference for an understanding of housing and homelessness policy, context and systems. An understanding of AOD treatments and interventions, including knowledge of the different types of public AOD services available. An understanding of AOD theories, including harm minimisation and problematic substance combinations. An understanding of trauma‑informed practice and the individual and structural relationships between trauma, substance dependence, and homelessness. High degree of initiative, communication, and analytical skills, including well‑developed organisational and time‑management skills. Experience or training in facilitating group work (desirable). Full Victorian Drivers Licence (mandatory). Understanding of, or a demonstrated commitment to upholding, Child Safe Standards in the workplace. Strong communication and interpersonal skills, with the ability to engage effectively with people from diverse backgrounds. Demonstrated commitment to the values of Launch Housing and our mission to end homelessness. $45.92 - $49.41 an hour Benefits and compensation details Superannuation NFP Salary Packaging Additional Wellbeing Leave available Cultural/Ceremonial Leave Available Applications will close on the 02 of December 2025. For more information about the role, please contact Liam Brown at How to apply To apply for this opportunity, please click Apply for this job button. Please submit a cover letter addressing the key selection criteria and your CV. For a copy of the position description please contact us at Launch Housing offers a wide range of career opportunities and employs a diverse range of talent. We strongly encourage Aboriginal and Torres Strait Islander persons to apply We acknowledge, respect and celebrate Aboriginal cultures, languages, connections to Country and heritage, customs and practices. We're committed to support Aboriginal peoples to obtain genuine and fulfilling career with us Launch Housing is a dog‑friendly organisation, which allows dog owners to bring them in some of our sites, please contact the relevant Hiring Manager if you have any questions or concerns prior to your interview. If you require reasonable adjustments at any stage of the recruitment process, please let us know at Launch Housing is committed to being a child safe organisation and has zero tolerance to child abuse. Our hiring process involves rigorous screening of applicants. All of our people including students, contractors and volunteers must hold a valid Working with Children Check and satisfactory criminal history record check. Launch Housing is an Equal Opportunity employer and supports accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as lesbian, gay, bisexual, transgender, gender diverse, intersex or queer. We acknowledge Lived Experience as a unique expertise and encourage people with a Lived Experience of Homelessness to apply. All applicants must have the right to work in Australia. Launch Housing is working to become more trauma informed and as a leading employer in the homelessness sector, it is important to let you know that you will hear stories of distress, hardship, trauma, or violence when working with us. We encourage you to reflect on how this may impact you when considering applying for the role. #J-18808-Ljbffr