Automotive Parts Interpreter

The Adrad Group of Companies specialise in the manufacturing, importation, and distribution of quality industrial heat exchangers and aftermarket automotive parts. Our extensive product range supports automobiles, light trucks, commercial vehicles, heavy on‑highway and off‑highway equipment, as well as racing and performance applications. At Adrad, we pride ourselves on delivering exceptional service to our customers. Our team is dedicated to creating positive experiences and building lasting relationships. As we continue to expand, we are seeking enthusiastic individuals who want to be part of a high‑performing and supportive environment. The Adrad team is committed to delivering quality products, exceptional service, and genuine opportunities for its people. If you are an outstanding Customer Service Officer looking to work with great people, contribute to a positive culture, and build a career in the automotive industry, we encourage you to apply. This position is available to commence in mid‑January 2026. What will you do? You will: Answer customer queries and product order quotes over the phone and email. Develop technical product knowledge to service customer needs and identify sales opportunities. Build relationships with customers by providing services in a friendly and timely manner. Present prices and terms in accordance with company policy. Collaborate with internal stakeholders including production, marketing, warehouse and sales departments to ensure customer expectations and requirements are met – including product specifications and delivery timetable. Proactively recommend products to customers, up‑sell and cross‑sell products to increase sales and customer satisfaction. More about You With a strong customer focus and willingness to grow and develop yourself in the role you will bring: Automotive parts interpretation experience is preferable but not essential. Experience working in a customer service environment. High attention to detail and ability to complete multiple tasks simultaneously. Excellent communication and interpersonal skills. Confidence to resolve issues effectively and efficiently. Basic knowledge with Microsoft Office and a willingness to undergo relevant training. Initiative‑taking and driven individual who has solid mechanical and/or parts experience (beyond retail). You will take pride in delivering exceptional customer service in all aspects of your role, working closely with the National Customer Service Manager and other team members to develop and maintain strong relationships with existing and potential customers. As part of a team you are willing to pitch in and help where needed and are enthusiastic about customer service. You would possess solid written and verbal communication skills with sound time‑management skills. Your ability and willingness to learn will be critical to your ongoing development. A generous remuneration package. Employee Discounts on aftermarket products. Recognition programs to acknowledge and reward contributions. An Employee Assistance Program. Comprehensive training and support. A fun working environment and values‑driven culture. Excellent opportunities for skills development and career advancement. Adrad employees must comply with the company’s policies and procedures, privacy laws and safe work practices. Note the successful applicant will be required to undertake a pre‑employment medical including Drug & Alcohol testing. Please send your resume and a cover letter to ****@adrad.com.au. Only short‑listed applicants will be contacted. #J-18808-Ljbffr