NHS 111 Health Advisor
vor 4 Wochen
About the Role UNLOCK YOUR BEST WORK LIFE + MAKE A DIFFERENCE EVERY TIME NHS 111 Health Advisor | Located on site - Dorking, Surrey Ready to take the next step in your career and make a real impact every day? This is your chance to train to be a Health Advisor and work in our vibrant 111-contact centre. If you’re calm under pressure, empathetic, and passionate about providing vital care and support, we want to hear from you. In this role, you will be at the forefront of helping people in need, guiding them through critical decisions with care and professionalism. You will triage a variety of calls, provide accurate assessments, and offer non-clinical advice using the NHS Pathways System. To gain a better insight into the role, please click the link to watch a video of a typical call (simulation call). Employee Wellbeing and Benefits 33 days annual leave, increasing with service up to 36 days per year (including bank holidays) Paid training and continuous learning opportunities to grow your career Competitive pension scheme with Scottish Widows or the Peoples Pension Salary Finance: Access to salary advances, loans, and government benefits Discounts & Perks: Enjoy exclusive discounts, including Blue Light Card, Costco membership, and more Cycle to Work Scheme, Eye Care Vouchers, and Holiday Sell-Back options for your convenience Wellbeing Support: Free 24/7 counselling and advice helpline, including free premium access to Headspace to support mental wellbeing Plus, we offer a range of additional benefits to enhance your lifestyle and wellbeing. For more details on our full benefits package, click here. Pay Rates £12.65 per hour (7am‑11pm) £15.72 per hour (11pm‑7am) Enhanced rate of £16.27 per hour when working between Friday 18:00 to Monday 7:00am Please note that the weekend rate is a non-contractual incentive for working unsociable hours and you will be paid £12.65 during your training. Working Hours We understand the importance of flexibility – we are currently offering part‑time shifts of 24 or 30 hours per week which are mainly in the afternoons/evenings (24 hour shifts starting at either 15:30 or 17:30 until midnight) and includes some weekend hours. The 30 hour shifts are from either 16:00 - midnight, or 14:00 to 22:00, including some weekend hours. There may also be limited availability of full-time (37.5) hours per week. Role Please note that this role cannot be worked remotely , and you must be able to attend shifts in our 111- contact centre: Unit 4, Dorking Business Park, Station Road, Dorking, RH4 1HJ. Training and Development We offer extensive, fully paid training to equip you with the skills to become a qualified Health Advisor and learn the advanced NHS 111 triage tool. Full‑Time: Monday‑Friday (9:30am‑5pm) for 4 weeks Part‑Time: Tues, Weds, Thurs (6pm‑9:30pm) and Sat‑Sun (9:30am‑5pm) for 6 weeks Our Current Training Date Availability Is Part‑Time Training starting 22nd November Full‑Time Training starting 17th November Full‑Time Training starting 15th December It is essential that you attend training every day. You will undergo assessments and call audits throughout training. Passing these is essential to continue with the role. Failure to pass on your second attempt will result in no longer being able to continue with the role. After training, you will receive an additional 8 weeks of support to ensure you’re ready to be signed off as a fully accredited Pathways Health Advisor. This training ensures you’re ready to make an impact from day one, with ongoing support to help you succeed in your career. #J-18808-Ljbffr
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