Advisor - Client Practice

Location : Flexible (NSW, WA, QLD, SA or VIC) Job Type : Permanent position, Full time hours Department : Migration Support Programs Reports to : Senior manager- Migration Support Programs- Modern Slavery Response Make a Real Impact Where It Matters Most Are you passionate about driving best practice, ensuring exceptional quality, trauma informed and survivor centred supports for people who have experienced modern slavery? Join Australian Red Cross and lead change, influence policy, and make a tangible difference in people’s lives across Australia. About Red Cross Australian Red Cross is part of the world's largest humanitarian movement. We support and empower people and communities in times of vulnerability. We act for humanity. Migration Support Programs provides help and support to refugees, people seeking asylum, people in immigration detention and other people who are vulnerable as a result of migration. We also provide support to people who have experienced modern slavery through the Support for Trafficked People Program. About the Role As Advisor – Client Practice , you will provide practice guidance and technical support to a nationwide team of Complex Caseworkers. Your role ensures consistent, high-quality casework through the implementation of the Red Cross Casework Core Model, governed by our Client Practice Framework and contractual requirements. You will lead best practice initiatives, support training and capacity building, and an ongoing improvement of a trauma informed service that keep the voices of people who have experienced modern slavery at the centre. This role will be focused on the Support for Trafficked People Program (STPP), working collaborative with the Practice Team and the Senior manager- casework. Key Responsibilities Drive and lead, in collaboration with the Senior manager-casework, best practice, quality casework aligned with Red Cross standards and program requirements. Identify training needs and build capacity across teams. Provide technical advice and support to caseworkers and team leaders on complex client matters (e.g., mental health, family violence, child protection, drug and alcohol misuse, and system distrust). Implement continuous improvement processes informed by survivor feedback and outcome / impact data. Act as central contact for STPP-related critical incidents. Develop evidence-based technical position papers, briefings and thought pieces to inform policy and practice and effectively influence outcomes. Support representation of Australian Red Cross in key Movement and sector working groups and networks. Ensure systematic documentation of client issues and trends to inform advocacy and policy. Contribute to a positive and collaborative work culture. What You Bring Extensive experience in complex casework and case management, particularly in cross-cultural settings. Demonstrated experience addressing drug and alcohol issues, complex mental health needs, and working with clients who distrust systems. Expertise in culturally responsive, trauma-informed practice and commitment to centring lived experience in ongoing service improvement. Application of sound technical expertise in the delivery of migration and people facing vulnerability related programs Proven ability to design, implement, and monitor quality assurance systems, conduct audits, and drive service excellence. Proven ability to coach, mentor, and lead high performing social services teams. Relevant tertiary qualification is mandatory. A degree on social work is highly desirable. Mandatory Working with Children Check, police check. Ability to travel domestically occasionally. Benefits that act for you, while you act for humanity Financial wellbeing: In addition to your salary, you can take advantage of salary packaging that could provide you with a great way to reduce the amount of tax you pay - and get more from your salary. You can salary package up to $15,900 for living expenses (such as rent, groceries, utility bills); up to $2,650 for holiday accommodation and meals when dining out; Novated car leases; superannuation and purchase additional annual leave. Health & Wellbeing: You can tap into specialist advice for nutrition, sleep, resilience and mindfulness. And access guided meditation and other wellbeing programs. Work / Life Flexibility: You can access a paid ‘Me’ day just for you and a wide range of other paid leave options. Hybrid working with flexibility to support family and wellbeing. Career development: Access to ongoing learning, training, and development courses. Further information This role is covered by the Social, Community, Home Care and Disability Services Award - Level 5. Competitive salary + superannuation + access to salary packaging. For additional enquiries, please contact Lina Garcia Daza on for a confidential discussion. Applications close : Monday 8th December 2025. While we appreciate all interest in our organisation, we won’t engage with or accept candidates from agencies or consulting firms on this occasion Thank you for considering a career at Red Cross. We also have great opportunities to volunteer. Click here to find out more. Job Ref# 13130 Red Cross strives to create a safe and inclusive culture with wellbeing at its centre. We embrace diversity and welcome Aboriginal and Torres Strait Islander people, and people with diverse lived experiences, abilities, genders, ethnicities, ages, and sexual orientations. We are a child safe organisation with zero tolerance of any harm to children. Our vision is to be trusted as the leading humanitarian organisation making a genuine difference in the lives of people and communities. #J-18808-Ljbffr