Casual Client Service Specialist

Australia Hearing Services (Hearing Australia) is recruiting a casual Customer Service Officer to support and empower clients of all backgrounds. This onsite role at our Warrnambool location requires availability across five working days, from 8:30am to 5:00pm with a 40‑minute lunch break. Help provide the latest best practice services for anyone who needs it Gain skills with Australia’s largest provider of government‑funded hearing care Ongoing, casual role The successful candidate must be available across five working days to ensure consistent coverage and flexibility in meeting the evolving needs of the business 8:30am-5:00pm, with 40‑minute lunch break Working at Warrnambool location (this is an onsite position) Your opportunity As a casual Customer Service Officer, you’ll support and empower clients of all backgrounds. Working side by side with people who go the extra mile, you’ll also love the feeling of helping children and adults who need us. You’ll greet clients, attend to all counter and telephone enquiries You’ll cover reception and undertake general administration duties includes booking client appointments, processing claims, data entry and monthly reports You’ll liaise extensively with our clients comprising of children and adults, some with complex needs, as well as clients with multicultural & Aboriginal and Torres Strait Islander backgrounds You’ll perform minor hearing aid repairs and troubleshooting You’ll assist Clinicians with the provision of clinical services by proactively identifying client needs, offering professional advice and demonstrating the use of hearing aids What you’ll bring Experience as a proactive problem solver with a desire to accept responsibility and take ownership of your work Intermediate/advanced level computer literacy and some exposure or working knowledge of mobile technology (both Apple and or android applications) A desire to work within an organisation that contributes to the greater good and provides genuinely rewarding work, making a difference to the lives of our clients and their families What matters most... It’s simple – your drive to help anyone and everyone who needs us. And you’ll see your role as a real responsibility and an incredible opportunity to make an impact on lives across the country. Why Hearing Australia? How we do what we do: Our vision is to deliver the best hearing solutions for anyone, anytime, anywhere. At Hearing Australia, you’ll know you’re making a contribution that really means something. Who we work with: Here, you’ll support and empower clients of all backgrounds. That’s what drives our teams and what makes them so special. Where we’re going next: As our industry evolves, we’re committed to learning and improving what we do and how we do it and building an organisation where everyone can thrive. Benefits Salary package includes a generous 15.4% superannuation Attractive employee benefits (salary sacrifice superannuation, HCF private health cover discount, well‑being programs, salary packaging, discounts across an exciting range of retailers) Requirements Police Check (we pay) Current driver’s licence Rights to work in Australia Hearing Australia is an Equal Opportunity Employer and embraces diversity, equity and inclusion. We encourage Aboriginal and Torres Strait Islander peoples and applicants from different cultures who are bilingual to apply. We are committed to facilitating a barrier‑free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience. Let’s create the gold standard of hearing care. #J-18808-Ljbffr