Field Service Support Specialists

vor 2 Wochen

City of Melbourne, Österreich Xprt Dev Vollzeit

home_work On-site Posted 1 day ago To support the launch of a major new vehicle, we are seeking highly skilled Field Service Support Specialists (FSSS) to provide rapid, expert on-site support to customers and dealerships across Australia on a 12-month contract. Your mission will be to ensure the prompt resolution of quality challenges, minimise Vehicle Off Road (VOR) days, and deliver an exceptional customer experience during this critical launch phase. This is a hands‑on, high‑impact role where you’ll be part of a national support team driving quality, customer satisfaction, and brand trust from day one. Key Responsibilities Provide on-site technical support to customers and dealerships within four hours of a concern being raised. Diagnose and resolve complex vehicle issues, ensuring repairs are efficient and accurate. Collaborate with Service Engineering, the Technical Assistance Centre (TAC), and dealership teams to resolve escalated technical cases. Conduct data analysis on VOR cases to identify trends and improvement opportunities. Validate VOR data accuracy and ensure timely case closures. Investigate Re‑Acquired Vehicle (RAV) requests and prepare detailed technical documentation. Support Customer Liaison Managers (CLMs) with technical case preparation for tribunal cases. Escalate warranty and goodwill requests with recommendations to expedite decision‑making. Provide technical insights for new product launches and service improvement projects. About You Master Automotive Technician level (OEM vehicle experience highly regarded). Strong diagnostic and analytical skills with a problem‑solving mindset. Proven ability to work under pressure and deliver rapid on‑site solutions. Excellent communication and interpersonal skills for working with dealers and customers. Data‑driven approach with the ability to identify trends and develop targeted action plans. Willingness to travel nationwide and respond at short notice to technical concerns. If you’re a results‑driven and technically skilled automotive professional who thrives on solving complex issues and supporting technical excellence, we’d love to hear from you. Apply now About Invenio Pty Ltd home_pin Melbourne, VIC, Australia This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying. #J-18808-Ljbffr

  • On‑Site Field Service Specialist — Vehicle Launch Support

    vor 2 Wochen

    City of Melbourne, Österreich Xprt Dev Vollzeit

    A leading automotive service company is seeking skilled Field Service Support Specialists to provide expert on-site support across Australia. You will diagnose complex vehicle issues, ensuring rapid resolutions and high customer satisfaction. The role requires a Master Automotive Technician level and a strong problem-solving mindset. Join a dynamic team and...

  • Regional Field Tech Specialist: Diagnostics

    Vor 6 Tagen

    City of Melbourne, Österreich BYD Australia Vollzeit

    A leading automotive technology firm in Melbourne seeks a Regional Field Technical Specialist to support technical service functions. This role involves offering diagnostic support, resolving product quality issues, and improving customer satisfaction in collaboration with service teams. Candidates should possess a Certificate III in Automotive Mechanical...

  • Field Service Planning

    vor 2 Wochen

    City of Melbourne, Österreich Schneider Electric Vollzeit

    A global leader in energy management is seeking a Business Support Coordinator in Melbourne. This pivotal role supports the national Field Service Planning Team, optimizing workforce planning and delivering exceptional customer service. Candidates should possess experience in workforce planning, strong Microsoft Office skills, and the ability to manage...

  • Service Team Leader

    Vor 2 Tagen

    City of Melbourne, Österreich Independent Living Specialists Vollzeit

    Independent Living Specialists – Bayswater VIC Independent Living Specialists (ILS) is one of the largest healthcare equipment providers in Australia. With 60 showrooms, 10 warehouses and 700+ staff across four states and more to come, we are a company on the move. Our growth recognises our industry leadership in solutions, innovation and quality customer...

  • Senior ICT Field Support Specialist

    Vor 4 Tagen

    City Of Karratha, Österreich WA Country Health Service Vollzeit

    A health service organization in Karratha is seeking a Senior ICT Field Support Officer. This role involves providing high-level IT support, coordinating ICT support functions, and developing information systems to meet operational needs. The ideal candidate will have strong communication skills and experience in a similar field. The position offers a...

  • Wellness Technology Sales Representative

    vor 4 Wochen

    City of Melbourne, Österreich InBody Oceania Vollzeit

    Wellness Technology Sales Representative & Field Service Specialist Company Description InBody, a global leader in medical body composition analysis, has been at the forefront of innovation for 30 years, operating in over 110 countries with more than 1,000 employees worldwide. InBody Oceania, as the official branch of InBody corporate, contributes to the...

  • Field Service Specialist

    vor 1 Woche

    City Of Cockburn, Österreich Baker Hughes Vollzeit

    Field Service Specialist Do you enjoy ensuring the production of high quality subsea equipment? Are you a Field Specialist looking for a new opportunity? Join our World-Class Oilfield Equipment Services Team We are the leader in well construction and production. Our innovative physical and digital solutions improve efficiency, production and maximize...

  • Field Service Engineer

    vor 4 Wochen

    City of Melbourne, Österreich QCMHR Vollzeit

    Benefits Base + super + car allowance Permanent role based in Alexandria Training provided on specialist equipment About the Company Our client is a leader in the medical device industry, providing advanced technology solutions to clinics and healthcare providers. Their team is collaborative, hands‑on and committed to delivering excellent service across...

  • Field Support Specialist — Onsite Tech

    Vor 4 Tagen

    City of Melbourne, Österreich Rinnai Vollzeit

    A leading company in water and energy solutions is seeking a Field Support Specialist based in Belmont, Australia. This full-time role involves providing onsite technical support to the warranty and service contractor network, resolving product faults, and facilitating training for stakeholders. The ideal candidate will have a trade qualification in...

  • Technical Service Expert — Field Diagnostics

    vor 3 Wochen

    City of Melbourne, Österreich AGCO Vollzeit

    A leading agricultural machinery company in Australia is seeking a Technical Service Specialist II to provide expert advice on technical issues and support field service operations. The role involves troubleshooting, communicating solutions, and assisting in product performance improvements. Ideal candidates should possess comprehensive technical knowledge...