Program Manager
vor 4 Wochen
Program Manager - Incident Coordinator AU GitHub is seeking a dynamic and customer-focused Incident Coordinator who thrives in a fast-paced environment. This role leads internal technical coordination for urgent issues impacting GitHub customers and manages multiple internal work streams to restore service as quickly as possible. The Incidents Coordinator will articulate complex technical status updates for senior management and customers. Responsibilities Engage on urgent escalations impacting a customer’s ability to use or access their GitHub environment. Collaborate with support and engineering to ensure the right internal technical resources are engaged to restore service. Provide internal updates to GitHub leadership on progress toward restoring service. Conduct retrospectives to address gaps in support processes or ensure bugs are addressed by engineering in a timely manner. Work with support and engineering to assign and follow up on action items from retrospectives. Handle various project work aligned with the Incident Coordination team’s vision and goals. Attend customer-facing calls as needed to align expectations and recalibrate if needed. Manage difficult conversations with customers, de-escalate when possible, and realign expectations. Qualifications Required Qualifications: Minimum of 5 years of experience in technical customer support, technical writing, system administration, or related roles OR Bachelor’s Degree in Computer Science or a related field AND 3+ years of experience in technical customer support, technical writing, system administration, or related roles OR equivalent experience Minimum of 3 years of experience managing critical incidents with high levels of responsibility and ownership Minimum of 3 years of experience providing direct customer-facing support (video/phone) Ability to work asynchronously and on on-call weekends Preferred Qualifications: ITIL V3 certified or later Experience partnering with product and engineering teams, public relations and communications professionals, account teams, and security incident response teams Experience working with the Linux CLI Experience with the GitHub platform including GitHub Foundations and/or GitHub Administration certification Experience working in a fully remote environment GitHub values Customer-obsessed Ship to learn Growth mindset Own the outcome Better together Diverse and inclusive Manager fundamentals Model Coach Care Leadership principles Create clarity Generate energy Deliver success Who We Are GitHub is the world’s leading AI-powered developer platform with 150 million developers and counting. We’re remote-first and offer competitive pay, learning and growth opportunities, and benefits to support you wherever you are. Equal Employment Opportunity GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. If you have a disability, please let us know if there is any way we can make the interview process better for you; we are happy to accommodate. Seniority level Mid-Senior level Employment type Full-time Job function Project Management and Information Technology Industries: Software Development #J-18808-Ljbffr
-
Program Manager, Overhead Lines Maintenance
vor 1 Woche
Ballarat, Österreich CitiPower Powercor VollzeitA leading electricity provider in Victoria is looking for an experienced manager to lead their lines maintenance program. This role involves oversight of maintenance activities across multiple locations and requires strong leadership skills along with a tertiary qualification in Engineering or Project Management. Candidates should have extensive experience...
-
Program Manager Lines Maintenance
vor 3 Wochen
Ballarat, Österreich CitiPower and Powercor VollzeitAt CitiPower, Powercor and United Energy, we’re proud to deliver electricity to 2 million Victorian customers every day through our network of poles and wires. But more than that, we’re here to power communities, support local businesses and keep critical services running smoothly, we’re essential to them all – and none of this happens without our...
-
Program Manager Lines Maintenance
vor 3 Wochen
Ballarat, Österreich CitiPower and Powercor Australia VollzeitSelect how often (in days) to receive an alert: At CitiPower, Powercor and United Energy, we’re proud to deliver electricity to 2 million Victorian customers every day through our network of poles and wires. But more than that, we’re here to power communities, support local businesses and keep critical services running smoothly, we’re essential to them...
-
Program Manager Lines Maintenance
vor 1 Woche
Ballarat, Österreich CitiPower Powercor VollzeitAbout us : At CitiPower, Powercor and United Energy, we’re proud to deliver electricity to 2 million Victorian customers every day through our network of poles and wires. But more than that, we’re here to power communities, support local businesses and keep critical services running smoothly, we’re essential to them all – and none of this happens...
-
Ballarat, Österreich Citipower Powercor VollzeitA leading electricity provider is seeking an experienced manager to oversee their lines maintenance program in Victoria. This role involves supervising maintenance activities across multiple locations, demanding strong leadership skills and a tertiary qualification in Engineering or Project Management. Extensive experience in the power industry and a deep...
-
Remote Clinical Programs Manager – Health Tech
vor 1 Woche
Ballarat, Österreich Fresh Clinics Pty VollzeitA leading health tech company in Victoria is seeking a Clinical Programs Manager to blend clinical expertise with operational execution. This remote-first position involves developing treatment protocols, managing doctor onboarding, and overseeing clinical training across member clinics. Ideal candidates will have a strong healthcare background, excellent...
-
Program Manager
vor 3 Wochen
Ballarat, Österreich CitiPower and Powercor VollzeitA leading energy provider in Victoria seeks a skilled manager to lead their lines maintenance program. The ideal candidate will have extensive experience in the power industry and strong leadership abilities. Responsibilities include overseeing project execution, communicating across teams, and optimizing asset maintenance processes. This role requires a...
-
Remote-First Clinical Programs Manager — Train
vor 1 Woche
Ballarat, Österreich Fresh Clinics Pty VollzeitA leading health tech company in Victoria is seeking a Clinical Programs Manager to blend clinical expertise with operational execution. This role will develop treatment protocols, manage doctor onboarding, and oversee clinical training across member clinics. Ideal candidates will have a strong healthcare background, excellent communication skills, and an...
-
Lead Program Coordinator
Vor 4 Tagen
Ballarat, Österreich Uniting Careers VollzeitAccess salary packaging to increase take‑home pay Full‑time maximum term position until 30 June 2027 Based in Ballarat Your new role As the HACC PYP (Home and Community Care Program for Younger People) & SFC (Support for Carers) Lead Program Coordinator you will be responsible for the delivery performance and quality of the HACC PYP and Carer Services...
-
OSHC Program Leader — Specialist School Impact
vor 3 Wochen
Ballarat, Österreich TheirCare VollzeitA leading community service provider in Ballarat is seeking an experienced Program Manager to lead the OSHC program for children with disabilities. This role focuses on delivering high-quality before and after school care and managing a specialized team. Candidates should have experience in disability services and demonstrate strong leadership skills. Join a...
