System Support Engineer

vor 2 Wochen

Council of the City of Sydney, Österreich Nexon Asia Pacific Vollzeit

Join to apply for the System Support Engineer role at Nexon Asia Pacific About Nexon Asia Pacific Nexon Asia Pacific has been providing dynamic IT solutions to clients from mid‑market businesses, public and nonprofit organisations since 2000. We support clients with highly skilled professionals spread across Australia with solutions including Cloud Services, Unified Communications, Managed Security, business continuity, high‑performance network and business applications. All candidates must have full permits to work in Australia. System Support Engineer We are seeking a System Support Engineer with a can‑do attitude and the ability to work in a fast‑paced, high‑performing environment to join our team and act as an escalation point for our Nexon customers and internal support teams. This role will be a permanent onsite role. Key Responsibilities Manage escalations and provide onsite technical assistance Assist and resolve incidents raised by staff and internal support teams Support by diagnosing problems and providing resolutions for technical issues Provide guidance, support and mentoring to the internal support teams Assist with delivering key solutions and occasionally project tasks Document support processes and issue resolutions Dedicated Onsite Support What Will Make You Successful Previous experience working for a Managed Service Provider highly desirable Over 5 years’ technical experience in a large and complex IT environment Strong knowledge of the Microsoft stack – Windows Server / O365 / Exchange / SharePoint etc Experience in Microsoft Azure and Active Directory management, Group Policy administration and PowerShell Remote Desktop / Terminal Services / Citrix Virtual Apps experience Good understanding of networking principles and hardware eg routers, switches etc – capable of working on smaller network projects and onsite tasks Joining a collaborative team, you will have a proven track record of taking ownership and successfully delivering results in a fast‑paced and dynamic environment Knowledge of Service Now and N‑Able desirable Excellent written and verbal communication skills About You Demonstrated experience in a customer facing role (both internal & external) Ability to work autonomously and as part of a team environment with strong communication and collaboration skills A strong sense of ownership and the ability to communicate effectively with clients and internal staff across all aspects of the business Technical knowledge of products and services with a solid understanding of multiple systems across Infrastructure, Cloud and Network Excellent time management skills, attention to detail and process oriented Seniority level Mid‑Senior level Employment type Full‑time Job function Information Technology Industries IT Services and IT Consulting #J-18808-Ljbffr

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