Customer Experience Manager
vor 1 Woche
Cullen Bay Day Spa is hiring a Casual/Temporary Customer Experience Manager role in Larrakeyah, NT. Apply now to be part of our team. Requirements for this role: Flexible hours available 2-3 years of relevant work experience required for this role CUSTOMER SERVICE AND EXPERIENCE MANAGER ABOUT CULLEN BAY DAY SPA At Cullen Bay Day Spa, we are more than just a place to work. Our wellness spa and skin health clinic inspire transformation in the way you look, think, and feel – to be the best version of you. You will be amazed what you learn about yourself as you learn to help others. The more you learn, the more you can earn with sales commissions. Cullen Bay Day is Darwin’s favourite wellness spa and holistic skin clinic in Cullen Bay, Darwin which combines the best of holistic spa services and retail. We are seeking a true team player interested in wellness and skin health to ensure the smooth running of our wellness spa and skin clinic. Furthermore, skill and experience in the delivery of spa and beauty services is considered an advantage. Essential Requirements Certificate III in Business Administration, Certificate III, IV or Diploma in Beauty Therapy and/or Massage Therapy At least have 2+ years of relevant working experience as a Customer Service and Experience Manager Experience working in a spa or beauty salon is a plus Proficient in Google suites, emails, documents, apple computer and iPhone. Oversee, train, and empower customer service personnel Develop and review programs, strategies, and marketing plans that address and satisfy customer demands and expectations Devoted and passionate to delivering world‑class customer experience Ability to manage a large number of client inquiries and ability to respond quickly to complex client situations in a professional manner Personal attributes A desire to learn and update your skill level and knowledge in Business Development that includes Office Administration, Google, Social media, Online Events and Promotions Outstanding performance and ability to direct and support team members Devoted to executing a premium customer service experience Excellent communication skills, with the ability to listen to guest needs and make recommendations based on their needs Written and verbal communication skills Proficiency in Google emails, calendar, documents and slides Ability to work independently and pro‑actively Ability to multitask and time management Excellent personal presentation and grooming Highly organised and able to deliver a premium customer service experience at high demand times Capable & reliable and availability to work Saturday Benefits In return for your specialised service to our guests and your dedication: Staff Corporate Wellness Program to improve your physical health and emotional wellbeing Product and treatment discounts Complementary treatments and services Rewards scheme based on salon performance and client satisfaction Opportunity for additional earning through bonus payment on reaching upsell targets Professional development and ongoing training to help you upskill and continue to grow Sponsorship available for the right person residing in Darwin If you would like to be part of our friendly and supportive team who share a love for holistic health and wellbeing and work in a beautiful environment with tranquil water views, please email your CV and cover letter to *********@cullenbaydayspa.com.au. Due to the high volume of applications, we will only be contacting successful applicants. #J-18808-Ljbffr
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