Customer Contact Officer

Customer Contact Officer page is loaded## Customer Contact Officerlocations: Melbournetime type: Full timeposted on: Posted Todayjob requisition id: R11614We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world**At Acquire Intelligence, our mission is to help business work smarter.**We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence.Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.# # ***Advance Your Career - Join us today and be part of a team where your work makes an impact***Come for a career, stay for the fun* Enjoy a weekly pay run – TGI Thursday’s* Full-time Positions - Fixed-term till 1 June 2026* Celebrate at our team events* Grow your career – yes, we love to promote internally* Employee referral bonus* Do meaningful work and collaborate with the best# **A SNAPSHOT OF YOUR ROLE**Our client is an international healthcare company who are committed to providing high quality, innovative healthcare for the benefit of current and future customers around the world.We are looking for passionate and experienced Customer Contact Officers to assist us with providing an exceptional customer experience.Role responsibilities:* Respond to general health insurance enquires* Handle calls regarding claim status, estimates and eligibility* Record customer interactions clearly* Assisting customers with payments* Assisting with customer account related issues* Maintain accurate customer account information* Handling large volume of calls daily# **A BIT ABOUT YOU*** Excellent in customer service and great problem solving skills.* Experience in a call centre environment* Able to communicate with professionalism, across all support platforms.* Demonstrate strong communication and computer skills* Motivated to deliver and achieve Key Performance Indicator’s (KPI’s)* Strong attention to detail* Complaint-handling experience is an advantage* Ability to build rapport quickly with different types of customers* Excellent active listening skills# **WHAT WE VALUE**We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:* **Curious and Clever**: Smart questions spark smart solutions.* **Entrepreneurial Energy**: Think like an owner. Solve like a founder.* **Fast with Intent**: We move fast and deliver real results.* **Laugh and Learn**: We don’t take ourselves too seriously, just our results.***Come for a career, stay for the fun***Join the A-Team and experience the A-LifeAcquire Intelligence is an award-winning, global business outsourcer with 10,000 staff and over 16-years’ experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of “big business.” We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages. Acquire takes your privacy very seriously. The information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities. If you have provided consent and wish to withdraw it, you may click on the account settings and submit a request to delete your information. You may also inform us by writing to the address in the section on “Access Rights to Personal Data” or send us an email to Please refer to our Privacy Policy at#J-18808-Ljbffr