Dental Assistant/ Receptionist

Overview Dental Receptionists & Dental Assistants – Join Our Swansea & Bonnells Bay Teams Lakeside Dental Swansea and Bonnells Bay Dental Practice are welcoming new team members as part of the wider Smile On Clinics group. We are seeking enthusiastic Dental Receptionists and Dental Assistants to join our established and growing practices. About Us At Smile On Clinics, we’re more than just dental practices – we’re a connected community. Guided by our values of Integrity, Compassion, Communication, and Teamwork, we are committed to delivering exceptional dental care through patient-centred service and modern clinical standards. Lakeside Dental Swansea and Bonnells Bay Dental Practice are well-established, community-focused clinics equipped with the latest dental technology. Our teams pride themselves on creating an environment where patients feel welcomed and supported, and where staff are encouraged to grow, develop, and thrive. The Roles We are currently recruiting for: Dental Receptionists – the friendly face of our practice who welcomes patients, manages appointments, and ensures everything runs smoothly. Dental Assistants – the hands-on clinical support for our dentists, ensuring every patient receives high-quality, comfortable care. Casual and permanent opportunities are available for the right candidates. Key Responsibilities & Skills Patient Care & Communication – Warm, professional interpersonal skills with a strong customer service focus; ability to manage patient enquiries, bookings, and follow-ups with empathy and efficiency; proven ability to make patients feel valued and cared for. Administration & Reception – Experience in reception/administration, ideally in a dental or healthcare setting; proficiency in scheduling systems, patient record management, and payment handling; strong organisation and time management skills. Compliance & Safety – Knowledge of privacy, confidentiality, and accurate record-keeping; awareness of infection control and workplace safety protocols; collaborative team player who supports colleagues; willingness to mentor junior staff and adapt to changing priorities; problem-solving skills with initiative to improve patient/practice outcomes. Clinical Excellence – Certificate III or IV in Dental Assisting (or working towards completion); strong chairside assisting skills with high infection control standards; experience in sterilisation, instrument preparation, and clinical setup. Patient Care & Experience – Compassionate and supportive approach to patient care; ability to reassure patients and ensure their comfort throughout treatment; dedication to creating a safe, positive patient experience. Administration & Practice Support – Ability to maintain accurate clinical notes; competence in stock control, ordering, and patient record systems. Compliance, WHS & Quality – Understanding of WHS, infection prevention, and quality assurance standards; commitment to following practice policies and accreditation requirements; ability to collaborate with dentists, hygienists, and reception teams; willingness to mentor and support colleagues; commitment to ongoing training and professional growth. Why You’ll Love Working With Us Competitive pay aligned with experience Supportive, fun, and friendly team culture Ongoing training, mentoring & professional development Real career pathways with a respected, expanding dental group Whether you’re an experienced professional or just beginning your dental career, if you have a positive attitude, strong communication skills, and a genuine passion for patient care, we’d love to hear from you How to Apply Click “Apply Now” through Seek and upload your CV/ Resume along with a tailored cover letter addressing the role you’re applying for and the questions below: For Dental Receptionist applicants: Why do you want to join Smile On Clinics? Share an example of how you’ve provided exceptional customer service in healthcare or a service environment. How do you stay organised managing a busy reception, multiple phone calls, and patient enquiries? What scheduling systems or software have you used? How do you ensure confidentiality and professionalism with patient information? What inspired you to become a Dental Assistant and why Smile On Clinics? Share an example of how you supported a dentist chairside to create a positive patient experience. How do you approach infection control and clinical standards? What steps do you take to ensure patient comfort and care? How do you work as part of a team in a busy practice setting? Please indicate in your cover letter which Smile On Clinics practice you're applying for. Only shortlisted applicants will be contacted. If you have any questions about the advertised roles, please contact *******@smileon.com.au Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr