Services Engagement Expert Customer Innovation Services
vor 4 Wochen
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
This role focuses on driving business development and leading services engagement with customers across the region for CIS- Customer Innovation Services. Job involves driving innovation solutioning, scoping, planning, approvals for CSD (Custom Software Development) and CSE (Cloud Application Extension). Emphasis will be on all cloud focused innovation with a heavy focus on custom Gen AI, delivering differentiated innovations for our customers leveraging SAP BTP. Services Engagement expert will work closely with CS Software & Services Sales and Service Delivery leadership in ANZ market unit.
This is a re-introduction of the IBSO engagement manager role which existed in the past. This role is focused on ANZ, but part of a regional team.
In addition, post sales, services engagement expert engages with customers & service delivery teams to ensure seamless end-to-end service delivery.
Core tasks:
Understanding the customer's business goals and spotting opportunities to introduce CSD, CAE Support sales pursuits with end-to-end service proposals, driving internal approvals from all internal approvers (regional and global, as needed) Determine Engagement Setup, Strategy & Governance Customer Stakeholder Management, including c-level interactions. Engagement Development, Management & Planning of services to be delivered (establish an Engagement Roadmap with detailed KPIs) Management of commercial aspects of engagements for customer satisfaction and references Accountability for financial aspects of the customer engagement including forecast accuracy, revenue achievement, run rate, and margin. Engagement Delivery: Definition and Coordination of services to be delivered via SAP-Organization (e.g., CIS Delivery), including resource management & governance. Anticipation and identification of risks and top issues, including mitigation planning. Escalation Management for critical situations Documentation and reporting of engagement status. SAP Internal Stakeholder Management Experience and Educational Requirements:
Can effectively resolve or drive resolution in a structured manner for problems that require the creation of new and innovative approaches. Understands enterprises of larger size and their solution landscape and contributes to the solution of critical customer issues. Has a very good understanding of the SAP technology, solutions, and services Has an excellent understanding of SAP tools and processes. Has an advanced understanding of cloud delivery principles and methodologies. Bachelor's degree in computer science, Science, Mathematics, Engineering, or similar & minimum of 15 years of experience in service delivery and presales. Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.
We win with inclusion
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. SAP is proud to be an equal opportunity workplace and is an affirmative action employer.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 402462 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
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