Service Delivery Officer
vor 2 Wochen
Description We are currently recruiting a permanent Service Delivery Officer to join our team. This role has a preferred location of Parkes but Coffs Harbour will also be considered. The Service Delivery Officer reports to the Branch Administration Coordinator and plays a vital role in supporting the delivery of administrative services across the Essential Energy Network Services division. The Service Delivery Officer provides operational and administrative support to internal teams and external stakeholders, ensuring accurate and timely processing of information, contractor claims and stakeholder reporting. This role is key to enabling efficient business operations and maintaining high standards of customer service and compliance. Key Responsibilities Provide administrative services across the division ensuring efficiency and compliance with privacy and confidentiality standards Liaise with internal departments and customers to support effective service delivery Use business systems to manage and process workplace information in line with policies and procedures Review and process contractor and supplier claims in accordance with procurement and financial governance standards Support change management initiatives and contribute to continuous improvement Deliver stakeholder reporting aligned with divisional requirements Participate in training and development to support peak workloads Promote diversity, equity and inclusion in alignment with Essential Energy's Code of Conduct About You As a Service Delivery Officer you will bring strong administrative experience, excellent communication skills and a proactive approach to problem‑solving. You will be confident working independently and collaboratively to deliver high‑quality outcomes in a dynamic environment. Required Qualifications Certificate III in Business Administration or equivalent experience Experience Administrative support in a large organisation Record management and data entry Customer liaison and service delivery Working to deadlines while maintaining confidentiality Use of business systems and Microsoft Office Skills Strong communication and customer service skills High attention to detail and organisational skills Ability to work autonomously and in a team Flexible, self‑motivated and well‑organised Why Join Essential Energy We offer competitive remuneration commensurate with skills and experience. Essential Energy provides a broad range of employee benefits through corporate partnerships with organisations such as Qantas, Optus, nib and Mildura Health Fund. Employees also gain access to Health and Wellbeing programmes, including a fitness passport. Visit our employee benefits page for more information. We are proud to be recognised as a WORK180 Endorsed Employer for All Women. Our culture values collaboration, respect and balance where your voice is heard and your contributions matter. Applications Close Applications close on Monday 27 October at 11:55pm AEST. Essential Energy is committed to building a culturally diverse and inclusive workplace and strongly encourages applicants to apply regardless of gender, age, ethnicity, sexual orientation or regional background. We actively support and encourage people with disability to apply, including alternate formats of application forms or alternate ways for accessibility. To discuss adjustment requirements, please contact us. Employment Details Type: Full-Time Vacancy: 1 #J-18808-Ljbffr
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