Head of Operations, Automation and AI

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast–paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. About the Role We are seeking a dynamic and forward‑thinking Head of Operations, Automation and AI to lead the charge in building out the future of automation at Gallagher Bassett. This role is an incredible opportunity for an established operational leader with effective leadership skills, a passion for innovation, and a keen interest in AI and automation. In this role, you will play a pivotal role in designing and executing automation initiatives that enhance efficiency and value delivery across our operations. You will collaborate with our various business units and divisions such as IT and BI, oversee project execution, and establish governance frameworks to ensure the success of automation solutions. This role is ideal for someone who thrives on leading projects, driving change, and shaping the future of operations in a fast‑paced and evolving environment. Strategic Leadership Develop and implement a roadmap for automation and AI initiatives across Gallagher Bassett’s operations. Identify opportunities to improve efficiencies and service delivery through automation. Evaluate and integrate suitable technologies to address operational needs. Execution and Delivery Lead the execution of automation projects in collaboration with IT, external vendors, and business units. Drive change management strategies to ensure successful adoption of automation solutions. Oversee project delivery, ensuring alignment with organizational goals and priorities. Governance and Collaboration Establish governance frameworks to oversee automation rollout and ensure compliance. Collaborate with global teams to leverage best practices and maintain process consistency. Act as a key liaison between leadership, IT, and business units to drive alignment and execution. Awareness and Advocacy Build awareness of automation solutions internally through showcases, training sessions, and communication strategies. Advocate for automation initiatives externally with clients and stakeholders. About You We are looking for a motivated and ambitious leader who is ready to take the next step in their career. You don’t need to be an expert in AI, but you should have a solid understanding of its potential and a genuine interest in leveraging automation to drive operational excellence. Key Attributes Highly effective leadership skills with the ability to inspire and engage teams. An innate understanding of business operations. Experience and leadership expertise within the insurance industry will be highly desirable. A passion for innovation and a critical/forward‑thinking mindset. Strong project leadership skills, with the ability to manage multiple priorities and deliver results. Knowledge of AI and automation technologies, with a willingness to learn and grow in this space. Excellent communication and collaboration skills to engage with stakeholders at all levels, internally and externally. How to Apply If you are ready to take on this exciting challenge and make a difference, we encourage you to apply. Click on Apply for this Job to submit your application. To be considered for this opportunity, you must have the right to live and work in Australia at the time of application. Please note that agency applications will not be considered for this position. Benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Minimum Core Benefits 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave Novated Leasing opportunities Two paid volunteer days annually Health Insurance Discounts with our Group Insurance Plan Employee Stock Purchase Program Paid parental leave Other Benefits Flexible and hybrid work arrangements Mental Health and Wellbeing Support for yourself and immediate family members Employee Recognition Awards and Service Milestone Recognitions Access to Reward Gateway – discount offers at over 350 retailers And more… We Value Inclusion and Diversity Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Equal Employment Opportunity Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‑conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer‑employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business. #J-18808-Ljbffr